Ultimate Ears Earphone - Manual (Page 21)

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This limited warranty applies only to new Products purchased from Ultimate Ears
or through authorized retail sellers. Warranty coverage will be provided only to the
original retail purchaser. Transfer of any Product through any unauthorized
distributor or retail seller renders this limited warranty null and void. Any Product
sold by a private party or unauthorized distributor or retail seller is sold on an “as
is” and “with all faults” basis, and as such the entire risk as to the quality and
performance of such Product will be with the buyer.
MAKING A WARRANTY CLAIM AND RETURNING A PRODUCT
If you desire to make a warranty claim, you must first obtain an RMA (a return
merchandise authorization number) from the Company. You must obtain an RMA
before the two (2) year warranty period expires. To obtain an RMA, you must call
the Company at 1-866-837-7734 (toll free in USA); during that call, you must
provide the Company with all information reasonably requested pertaining to the
Product for which you are seeking warranty coverage. If it appears that your
Product and its claimed defect falls within this limited warranty, the Company then
will provide you with an RMA.
Once you have obtained an RMA, you must return to the Company the Product
for which you are seeking warranty coverage within fifteen (15) days after the date
we issue or provide you with that RMA. Please return the Product in its original
packaging (or affording an equal degree of protection) with all of the following:
(1) RMA clearly marked on the returned package; (2) a receipt or bill of sale
showing proof of purchase from an authorized retail seller; and (3) a written
statement describing the Product defect and including your name, address,
telephone number and the applicable RMA. You need to return the Product,
prepaid and insured, with all of the above specified information and material to:
UE Consumer, LLC.
Attention: Fulfillment Center
2400 South Grand
Santa Ana, CA 92705