Veo 1300 - Manual (Page 64)

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Problem: The pictures are too dark or light.
Solution: In dark environments, make sure the flash is set to
AUTO or ON. In bright environments, the flash may be set to
OFF for better results.
Problem: The pictures will not download.
Solution #1:
A) Make sure that the software for the camera has been installed
and properly loaded on your computer.
B) Next, check the USB cable to make sure it is properly inserted
into the computer and camera.
C) Turn on the camera, making sure that the batteries are still full.
D) Click on Start->Settings->Control Panel->System->Device
Manager->Universal Serial Bus Controller (Windows 98/ME) -
or- Click on Start->Settings->Control Panel->System-
>Hardware->Device Manager->Universal Serial Bus Controller
(Windows 2000/XP). Make sure that your USB Host Controller
and USB Root Hub are working properly.
E) If either device is not working properly, indicated by a yellow
“!” or red “X” in the Device Manager, please contact your
computer manufacturer for assistance with enabling these devices.
If both devices are working properly, try reinstalling the camera
software and try downloading your pictures again.