VTech CS6114 - Manual (Page 30)

27
Appendix
The battery does not charge in the handset or the handset battery
does not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE
light on the handset should be on.
Remove and install the battery again, then charge for up to 16 hours.
If the handset is in the telephone base but the
CHARGE light on the handset is
not on, refer to The CHARGE light is off below.
If the battery is completely depleted, it may take up to 30 minutes to charge the
handset before Low battery appears on the screen (page 4).
Purchase a new battery. Refer to the Battery section (page 25).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow
up to one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off (page 7).
Make sure the telephone line cord and power adapter are plugged in properly
(page 2).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of
them to ring simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is
in the wiring or local telephone service. Contact your telephone service provider
(charges may apply).
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
The telephone line cord may be defective. Install a new telephone line cord.
Remove and install the battery again and place the handset in the telephone
base.
Wait for the handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug
the telephone base into a different working electrical outlet not controlled by a
wall switch.
Move the handset closer to the telephone base. It may be out of range.
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Troubleshooting