Vivotek 3GPP User Manual
Page 14
Project code management 2006
13 Confidential
FAQ
1. How to configure my handset to support live streaming
Ans. Call your phone company. Usually they will send you the configuration to your
handset or show you where to download the configuration document. Please make
sure your handset support streaming before install 3GPP camera. Test with some
streaming provided by your phone company to make sure the handset is ready for
streaming
2. How to know that my handset support VIVOTEK’s 3GPP network camera?
Ans.
(1) Make sure your handset is configured correctly for 3GPP streaming (see FAQ1)
(2) Use IE browser to connect to http://60.248.39.152 to make sure VIVOTEK’s 3GPP
demo site is available
(3) Input rtsp://60.248.39.152/live.sdp to your player of your handset. If it is working, your
handset is compatible to VIVOTEK’s 3GPP network camera
3. How do I know that I installed my 3GPP camera correctly for handset streaming?
(1) Use IE browser to check if you can access your 3GPP camera from a different network
domain. For example: if camera is installed in your home, connect it from your office or
call your friend to try.
(2) If it is not working, check below
(a) Make sure IP address or domain name is correct in your url
(b) Make sure you input the correct http port in your url
(c) If you got a IP router, make sure you open port forwarding correctly in your IP router
or there is no error message in your network page (See Figure 2)
(d)
If you do not have an IP router, make sure network configuration is correct when
fixed IP is used. When PPPoE is used, make sure you input the correct username
and password. Also, ping the domain name of your 3GPP camera to check if DDNS
is working.
(3) If your 3GPP network camera is available from internet, make sure “configure for
mobile viewing” is checked in the video and audio page or video setting is correct for
mobile viewing
4. I have installed camera and still can’t see anything on my handset.
Ans. please follow the procedures step by step to test: