Troubleshooting chart, Flame lock, Safety system operational checklist – Whirlpool SG1J4040T3NOV 7K User Manual

Page 24

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24

Removing and Replacing the Gas
Control Valve/Thermostat

IMPORTANT: The gas control valve/thermostat is a standard

valve with wire leads that connect to a thermal switch.
Removing the Gas Valve:
1. On the gas control valve/thermostat turn the temperature

dial counterclockwise to its lowest setting. Depress the

dial stop and turn the gas control knob clockwise to the

“OFF” position (Figure 19).

2. Turn off the gas at the manual shut-off valve on the gas

supply pipe (Figure 3).

3. Drain the water heater. Refer to the section of Draining

and Flushing and follow the procedure.

4. Disconnect the igniter wire from the igniter button.

Remove the igniter button by depressing front and rear

holding tabs and lift. Remove igniter bracket. Disconnect

the thermocouple (right-hand threads), pilot tube, two

wire leads at the thermal switch, and manifold tube at

the gas control valve/thermostat (Figure 22). NOTE:

L.P. gas systems use reverse (left-hand) threads on the

manifold tube.

5. Refer to “Gas Piping” (Figure 3) and disconnect the

ground joint union in the gas piping. Disconnect the

remaining pipe from the gas control valve/thermostat.

6. To remove the gas valve, thread a correctly sized

Flame Lock

Safety System Operational Checklist

TROUBLESHOOTING CHART

pipe into the inlet and use it to turn the gas valve

(counterclockwise.) Do not use pipe wrench or

equivalent to grip body. Damage may result, causing

leaks. Do not insert any sharp objects into the inlet or

outlet connections. Damage to the gas valve may result.

Replacing the Gas Valve:
To replace the gas control valve/thermostat, reassemble in

reverse order. This water heater has a resettable thermal

switch installed. DO NOT attempt to disable or modify this

feature in any way. When replacing the gas valve, thread a

correctly sized pipe into the inlet and use it to turn the gas

valve (clockwise.) DO NOT OVER TIGHTEN, damage may

result.

Be sure to use approved Teflon

®

tape or pipe joint

compound on the gas piping connections and fitting on

the back of the gas control valve that screws into tank.

Be sure to remove the pilot ferrule nut from the new gas

control valve/thermostat.

Turn the gas supply on and check for leaks. Test all

connections by brushing on an approved noncorrosive

leak-detection solution. Bubbles will show a leak.

Correct any leak found.

Be sure tank is completely filled with water before

lighting and activating the water heater. Follow the

Lighting Instructions.

If additional information is required, contact the Service

Department at: 1-877-817-6750.

TEFLON is a registered trademark of E.I. Du Pont De Nemours and Company.

5. No leaks at pilot and manifold connection.
6. Manifold door screws securely tightened.
7. Depress the button on the thermal switch.

1. Manifold gasket properly sealed.
2. Viewport not damaged or cracked.
3. Flame-trap free of debris and undamaged.
4. Two piece wire connector properly installed.

PROBLEM

POSSIBLE CAUSE(S)

CORRECTIVE ACTION

BURNER WILL NOT IGNITE

1. Pilot not lit

2. Thermostat set too low

3. No

gas

4. Dirt in the gas lines

5. Pilot line clogged

6. Main burner line clogged

7. Non-functioning

thermocouple

8. Non-functioning

thermostat

9. Heater installed in a confined area

1. Light

pilot

2. Turn temp. dial to desired temperature

3. Check with gas utility company

4. Notify utility-install trap in gas line

5. Clean, locate source and correct

6. Clean, locate source and correct

7. Replace

thermocouple

8. Replace

thermostat

9. Provide fresh air ventilation

SMELLY WATER

1. Sulfides in the water

1. Replace the anode with a special anode

BURNER FLAME YELLOW-

LAZY

1. Insufficient secondary air

2. Low gas pressure

3. Flue

clogged

4. Main burner line clogged

5. Heater installed in a confined area

6. Obstruction in main burner orifice

1. Provide ventilation to water heater

2. Check with gas utility company

3. Clean, locate source and correct

4. Clean, locate source and correct

5. Proper fresh air ventilation

6. Clean or replace orifice

PILOT WILL NOT LIGHT OR

REMAIN LIT

1. Non-functioning

igniter

2. The thermal switch tripped

3. Thermocouple connection loose

4. Air in gas line

5. Low gas pressure

6. No

gas

7. Dirt in gas lines

8. Cold

drafts

9. Thermostat ECO switch open

10. Pilot line or orifice clogged

11. Non-functioning thermocouple

12. Air for combustion obstructed

13. Flammable vapors incident, Flame Lock

function utilized

1. Replace igniter pilot assembly

2. See Pilot Light Troubleshooting Flowchart

section

3. Finger tighten; then 1/4 turn with wrench

4. Bleed the air from the gas line

5. Check with gas utility company

6. Check with gas utility company

7. Notify utility-install dirt trap in gas line

8. Locate source and correct

9. Replace

thermostat

10. Clean, locate source and correct

11. Replace thermocouple

12. See maintenance section for inspection and

cleaning of flame trap

13. Replace water heater, eliminate flammable

vapors source. Call 1-877-817-6750

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