Wacom 12WX - Manual (Page 39)

Troubleshooting
Page 37
TROUBLESHOOTING
Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom
recommends you do the following:
1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any
error message that may appear on your screen. If that does not solve the problem, continue with
the troubleshooting procedures in this chapter.
2. If Cintiq does not function properly, refer to the troubleshooting sections on the following pages.
See also “Display troubleshooting” on page 41, or look in the “Pen tablet troubleshooting” on
page 44. Your problem may be described there and you can try the solution offered.
3. Open the Wacom pen display Read Me file for any information updates.
4. If you are having a compatibility conflict between Cintiq and a new hardware or software product,
see “Obtaining driver downloads” on page 52 for information on downloading an updated
software driver. Wacom periodically updates the software driver to maintain compatibility with
new products.
5. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See the Read Me file for information on where to obtain support for
your region.
TESTING CINTIQ
1. If the Cintiq power LED does not light, check the following:
• First verify that the green light on the power adapter is on. If the light is not on, check that the
power cable is properly connected to the power adapter and to an active AC outlet.
• Check that the power adapter cable is securely connected to the Cintiq converter unit.
• Check also that the Cintiq integrated cable is properly connected to the converter unit and
that the Cintiq power switch is turned on. (To unplug the cable, squeeze the connector side
clips to release the connector.) The Cintiq power LED will glow orange or blue whenever
Cintiq is on.
Important: Use only the AC adapter that came with your pen display. Other adapters may damage
your product.