Xantrex Technology TC10 - Manual (Page 21)

21
Warranty Terms
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. ("Xantrex") and covers defects in
workmanship and materials in your Xantrex Truecharge 10. This warranty lasts for a Warranty
Period of 12 months from the date of purchase at point of sale to you, the original end user
customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of
the Warranty Period.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided that you
notify Xantrex of the product defect within the Warranty Period, and provided that Xantrex through
inspection establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced products and all parts removed
from repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the
customer via a Xantrex-selected non-expedited surface freight within the contiguous United States
and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on
freight policy for return shipments outside of the contiguous United States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are
unable to contact your merchant, or the merchant is unable to provide service, contact Xantrex
directly at:
Phone: 1 800 670 0707 (toll free in North America) 1 604 422 2777 (direct)
Fax: 1 604 420 2145
Email: [email protected]
Direct returns may be performed according to the Xantrex Return Material Authorization Policy
described in your product manual. For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to see if your product can be
repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must
not have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the product or costs related to the
removal, installation, or troubleshooting of the customer's electrical systems. This warranty does not
apply to and Xantrex will not be responsible for any defect in or damage to:
a)
the product if it has been misused, neglected, improperly installed, physically damaged or