Xerox WORKCENTRE XE SERIES XE62 User Manual
Page 36
27
Problem
Suggested Solution
The three trouble
indicators are flashing
in the copier diagram.
Jam Drum Toner
The machine is in the program mode. Press the
Copy Quality mode button to exit.
Auto
Frequent copy paper
jams.
Fan the stack of paper, then turn it over in the
tray.
Replace paper in paper tray with a fresh supply.
Check/adjust paper guides.
Ensure that the paper is the proper paper
weight. 20 lb / 80 gsm bond paper is
recommended.
Check for copy paper or pieces of copy paper
remaining in the copier after a paper jam has
been cleared.
If copying onto envelopes, insert the envelopes
so that the flap is closed and there is a small
1/32” (1mm) gap between the left edge of the
envelope and the paper guide.
All of the page is blank.
Part of the page is
blank.
The toner cartridge may be empty. This is
indicated by the toner indicator light. Try
removing the toner cartridge from the machine
and shaking it from side to side to redistribute
the toner.
Make sure that the originals are face down on
the document glass.
The reduce/enlarge setting may not be set
correctly.
The paper may be damp, try putting in fresh
paper.
Back of the copy/print is
dirty.
Copy a few blank pages to clean the pressure
roller.