Xerox 7675 - Manual (Page 252)

250
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the machine, verify the POP3
address details have been properly configured.
At the Machine
1. Touch the [Internet Fax] button.
2. Enter the Internet Fax address of the machine (the E-mail address configured within Internet
Services).
3. Touch the [Add] button, then touch [Close]. Place a document in the document handler and press the
green start button. The document should be received as an Internet Fax job. If it is not - check the
POP3 server address details to make sure they have been properly configured within Internet
Services.
Check the operation of the device's SMTP and POP 3 account, as follows:
On a network connected workstation, set up e-mail using the same SMTP and POP 3 server and account
(with passwords) as the device.
Send an e-mail to yourself.
If the e-mail arrives at your e-mail in box, you have proven that the device's account for both the SMTP and
POP3 server(s) is valid.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail to
not be received from the device. Other possibilities are that an authentication server is interfering with the
device's log in to the mail server, or that the mail client on the device is not working correctly. By
successfully sending e-mail to a mail server not subject to authentication, the possibility of a malfunctioning
client can be eliminated.
The fault requires further investigation.
Refer to the Xerox web site at www.xerox.com for further support.