Xantrex Technology 230 VAC/50 - Manual (Page 18)

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return shipment to the customer, whichever is greater.
All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labour necessary to
repair the product and, if the product was sold in
Spain, Xantrex will cover postage (via a Xantrex-
selected non-expedited surface freight) and packing.
Contact Xantrex Customer Service for details on
freight policy for return shipments.
If after repair or replacement the product continues to
be, or is, defective you are entitled to its repair,
replacement, a price reduction, or the termination of
the purchase agreement.
1.3 How do you get service?
If your product requires troubleshooting or warranty
service, contact your merchant. You are entitled to
return the product to the merchant for repair or
replacement at your discretion (except if one of these
options is excessive or disproportionate) free of
charge, including postage and packaging, within a
reasonable term and at the least inconvenience for
you. If you are unable to contact your merchant, or
the merchant is unable to provide service, contact
Xantrex directly at:
Phone: 00 353 617 02090 (Europe), 07000-Xantrex
(07000 9268739) (Germany)
Email:[email protected]
Direct returns may be performed according to the
Xantrex Return Material Authorization Policy
described in your Owner’s Guide. For some
products, Xantrex maintains a network of regional