Xantrex Technology 150 - Manual (Page 21)

17
Returning a Product
You can return a product to the place of purchase or to
Xantrex.
To Place of Purchase
If your product requires service, return it to the place of
purchase along with a copy of your dated proof of purchase.
To Xantrex
If you are unable to contact your merchant, or the merchant
is unable to provide service, contact Xantrex directly.
You must obtain a Return Material Authorization (RMA)
number from Xantrex before returning a product directly to
Xantrex. Do not return a product to Xantrex without first
obtaining an RMA number. When you contact Xantrex to
obtain service, be prepared to supply the serial number of
your product and its date of purchase as well as information
about the installation or use of the inverter.
If you are returning an inverter directly to Xantrex:
1. Obtain an RMA number and a shipping address from
Xantrex. Product(s) returned without an RMA number
or shipped collect will be refused.
2. Package the inverter safely, preferably using the
original packing materials. Include the RMA number, a
copy of your dated proof of purchase, a return address
where the repaired inverter can be shipped, a contact
telephone number, and a brief description of the
problem.