ZETA Music Systems Pro Violin - Manual (Page 5)

ZETA Owners Manual
Acoustic Pro Violin
5
Copyright 2000 ZETA Music Systems, Inc. All Rights Reserved.
First, contact your local Authorized ZETA Dealer, or the dealer where you
purchased your ZETA violin. Your dealer will have information regarding
troubleshooting and/or technical support information for your ZETA
product.
Secondly, please visit ZETA's website, http://www.ZetaMusic.com.
ZetaMusic.com provides a wide range of technical information, from
FAQ's (Frequently Asked Questions) to a live user's Forum, where your
technical questions can be answered by other ZETA users. You may also
contact ZETA's Technical Support Staff via the online Customer Service
Center.
Lastly, please feel free to contact ZETA's Technical Support Hotline, at 1-
510-261-1702 ex. 301. Technical Support is available Monday through
Friday from 9:00 am to 5:00 pm, Pacific Std. time.
IMPORTANT NOTE: DO NOT RETURN YOUR ZETA PRODUCT TO
YOUR DEALER!
Although this may be your first reaction should you run into any technical
difficulty (which is extremely rare), please do not be discouraged. ZETA
Music is more than happy to provide you with any service you require
- up to and including full repair or replacement of any defective
ZETA parts or product*.
The very best thing to do in case of any technical troubles is to follow the
aforementioned steps - chances are extremely good that these valuable
sources of information will allow you to solve the issue. If not, please do
contact us at 1-510-261-1702 ex. 301 for personal assistance from a
ZETA Product Specialist.
*Repair and replacement of ZETA products is determined by level of warranty service and coverage - please
refer to the warranty documentation for terms and duration of your ZETA warranty.
RETURNING ZETA PRODUCTS FOR SERVICE
If you have determined through communication with ZETA Technical Support
that your ZETA product requires factory service, please follow these steps (Note:
additional information may be issued by ZETA Technical Support regarding
repair of your ZETA product):
1. Contact ZETA Customer Service at 1-510-261-1702 ext. 205, in order to
receive a Return Authorization Number. Please note that all ZETA products
are repaired at ZETA's factory, and require the issuance of a Return
Authorization Number (RA#). ZETA products which have not received a RA#