Xerox DocuMate 272 - Manual (Page 114)

DocuMate 272 Scanner User’s Guide 109
Maintenance
Error
Code
Problem Description Solution
0 Scanner is not connected
to the computer. (The LED
does not flash “E” and the
status light remains green.) A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does
not connect, re-boot the computer.
4 or 5 The scanner lamp is either
turned off or the lamp has not
warmed up enough to initiate
scanning. In the One Touch hardware properties turn the scanner lamp on.
See page 79 for instructions. If the lamp is already on, turn the
lamp off then on again. If the problem persists and your scanner’s
power is plugged into a surge protector or UPS battery backup, try
plugging the scanner power directly into a wall outlet.
6 The scanner’s cover is
open. Close the scanner cover and make sure it attaches
completely.
7 or 8 The lamp in the scanner
body or the ADF portion of
the scanner has
malfunctioned. Make sure that the lamp has not been turned off manually.
See the steps on page 79 to turn the lamp on and off.
Re-boot your computer. If the problem persists, contact
Xerox Technical Support.
9 Paper jam See “Clearing Paper Jams” on page 104.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned. Turn off the power to your scanner, then turn it back on
again. If the problem persists, contact Xerox Technical
Support.