Earthquake Sound SuperNova MKVI - Manual (Page 10)

Earthquake warrants the original purchaser that all Factory Sealed - Bent speaker frame, broken speaker connectors, holes in speaker
New Audio Products be free from defects in material and workmanship, under cone, surround & dust cap, burnt speaker voice coil.
normal and proper use, for a period of five (5) years from the date of purchase - Fading, deterioration of speaker components & finish due to improper
(as shown on the original bill of sale with serial number affixed/written on it). The exposure to elements.
five (5) years warranty period is valid only if the product is properly installed by - Bent amplifier casing, damaged finish on the casing due to abuse,
an Earthquake authorized party, and the warranty registration card is properly misuse, or improper use of cleaning material.
filled out and sent to Earthquake Sound Corporation. If the product is installed - Burnt tracers on PCB.
by a non-authorized party, a ninety (90) days warranty period applies. - Product/part damaged due to poor packaging or abusive shipping
conditions.
(A) Five (5) years limited warranty plan coverage guidelines: - Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly
- First year: Earthquake pays for labor, parts, and ground freight (only in filled & returned to Earthquake with a copy of the sales invoice.
US mainland, not including Alaska and Hawaii) back to customer.
- Second year: Earthquake pays for labor and parts only, customer must (E) Service Request:
pay freight both ways.
- Third, fourth & fifth year: Earthquake pays labor only. Customer must To receive product/s service, contact Earthquake service department at
pay for parts and freight both ways. (510) 732-1000 and request an RMA number (Return Material Authorization),
items shipped without a valid RMA number will be refused. Make sure you
(B) Warning: provide us with your complete/correct shipping address, a valid phone number,
and a brief description of the problem you are experiencing with the product. In
Products (sent for repair) that are tested by Earthquake technicians and most cases, our technicians might be able to resolve the problem over the
deemed to have no problem, will not be covered by the five (5) years limited phone, thus eliminating the need to ship the product.
warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing
rates) plus shipping charges back to customer.
(F) Shipping Instructions:
(C) Earthquake agrees to repair or replace - at our option - all such defective Product/s must be packaged in its original protective box/es to minimize
products/parts subject to the following provisions: transport damage and to avoid repackaging fees. Shipper claims regarding
items damaged in transit must be presented to carrier. Earthquake Sound
- Defective products/parts have not been altered or repaired by other Corporation reserves the right to refuse product improperly packed. Original bill
than an Earthquake factory approved technician. of sale must accompany product returned for service. We encourage you to
- Products/parts are not subjected to negligence, misuse, improper use, include with the package a written description of the problem. Ship product to:
or accident, damaged by improper line voltage, used with incompatible Earthquake Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510)
products, or have its serial number or any part of it altered, defaced or 732-1000. You are responsible for the cost of shipping the product to
removed, or have been used in any way that is contrary to Earthquake's Earthquake Sound Corporation.
written instructions.
(G) Disputes Resolution:
(D) Warranty Limitations:
All disputes - between clients and Earthquake Sound Corporation -
Earthquake warranty does not cover products that have been modified or resulting from the five (5) years limited warranty policy must be resolved
abused. Including but not limited to the following: according to the laws & regulations of the county of Alameda -California.
- Damages to speaker cabinet and cabinet finish due to misuse, abuse,
or use of improper cleaning materials/methods.
Consumer Warranty & Guidelines
10 Specifications Are Subject To Change Without Notice
SuperNova MKVI