Plantronics Voyager 855 Stereo Bluetooth Headset - Manual (Page 18)

18 Plantronics Voyager 855
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Problem Solution
My headset does not
work with my phone. Ensure that the headset is fully charged.
Make sure headset is paired with the phone you are trying to use.
Headset was not in discovery mode when mobile phone menu
selections were made. See “Pairing” on page 6.
Incorrect menu selections were made on your mobile phone. See
“Pairing” on page 6.
My phone did not
locate the headset. Turn both your phone and headset off and on, and then repeat
the pairing process on page 6.
I could not enter my
passkey. Turn both your phone and headset off and on, and then repeat
the pairing process on page 6.
I cannot hear caller/
dial tone. The headset is not turned on. Press the call control button
for approximately 2 seconds until you hear a tone or see the
indicator glow blue.
Your headset is out of range. Move the headset closer to the phone
or Bluetooth device. See “Range” on page 15.
Your headset battery is drained. Charge your battery using the AC
charger. See “Charging” on page 5.
The listening volume is too low. Press the volume up button to
increase the sound you hear in the headset.
Make sure the ear bud fits properly. See “Custom Fit”
on page 9.
Audio quality is poor. Make sure that you have a proper seal on the ear bud. See
“Custom Fit” on page 9.
I cannot hear music. For stereo listening, your Bluetooth device must support the
Bluetooth Advanced Audio Distribution Profile (A2DP) profile.
The A2DP profile defines how Bluetooth devices stream stereo
quality audio from one device to another. For example, music
streamed from a mobile phone to a wireless headset.
Callers cannot
hear me. Mute is turned on. Press the mute button.
Your headset is out of range. Move the headset closer to the
phone or Bluetooth device. See “Range” on page 15.
The ear buds do not
fit my ear. Try a different size ear bud. See “Custom Fit” on page 9.
Remove the ear bud from your headset and then wash the ear
bud in warm soapy water. When the ear bud is completely dry,
put it back on your headset.
My headset falls out
of my ear. Use the ear loop stabiliser for increased lateral support. See “Use
the optional ear loop stabiliser” on page 11.
Try a different size ear bud. For a proper fit, the ear bud should
create a seal. When the ear bud fits properly, you should feel a
slight amount of resistance when you remove the headset from
your ear. See page 9 for instructions on choosing an ear bud.
My ear bud needs to
be cleaned. Remove the ear bud from the headset and wash it in warm soapy
water and rinse thoroughly. When the ear bud is completely dry,
put it back on your headset.