Hotchkis 14366 Dodge A Body Adjustable Strut Rods - Manual (Page 8)

14385 A-Body, 14366 66-70 B-Body, 70-74 E-Body
Hotchkis Performance LLC.
8
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Did you register the product at www.hotchkis.net
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or via the mail-in warranty card within 30 days of
purchase?
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Is the product appropriate to your application?
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Did you carefully and thoroughly read the instructions provided along with the product?
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Do you have the original invoice or sales receipt?
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Is the return date within 36 months from the purchase date?
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Are you the original purchaser?
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Was the product properly installed by a qualified, licensed auto mechanic?
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Has the product been installed on the original vehicle on which it was installed at all times?
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Is the product unmodified and clean?
Is the reason for return a legitimate product defect?
If the answer to all these questions is YES, please contact our Customer Service Department at (562) 907-7757.
You will be given a Returned Goods Authorization Number (RGA) valid for 60 days. You will also be asked to ship
the product prepaid to our facility. All shipments MUST be (i) prepaid, (ii) include the original invoice or sales
receipt, (iii) show the RGA on the outside of the package and (iv) include your name, address, make and model of
the vehicle, and a brief description of the claimed defect, including the circumstances under which the defect
occurred. If the warranty claim is deemed valid then Hotchkis will estimate shipping costs to return the repaired or
replacement part and contact you for payment. Hotchkis’s Limited warranty requires that any repaired or replaced
product will be returned to the sender excluding the cost of freight. Warranty related inquires should be sent to
the following address:
HOTCHKIS PERFORMANCE, LLC
C/O CUSTOMER SERVICE
8633 Sorensen Avenue
SANTA FE SPRINGS, CA 90670
Hotchkis Performance will not accept product returns without the RGA number, receipt and the information
described above. C.O.D. or collect shipments will be refused. Once the returns are received at Hotchkis
Performance, we will evaluate the products, verify the sales receipt, and investigate the warranty claim. Any
repaired or replaced product will be returned to the sender.
Effective December 1, 2010. This return policy and limited warranty supersedes all previous
policy and warranty statements. Policies and warranties are subject to change without notice.
Hotchkis Performance is not responsible for printing errors.