VTech DS6641_-2 Manual - Manual (Page 87)

Appendix
83
Troubleshooting
Test a working phone at the phone jack. If another phone has the same problem, contact
your telephone service provider (charges may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Remove and install the battery again. Place the cordless handset in the handset charger.
Wait for the cordless handset to reestablish its connection with the telephone base. Allow up
to one minute for this to take place.
Your line cord may be defective. Try installing a new line cord.
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical outlet. You may
experience decreased performance while the microwave oven is operating.
If you plug your phone in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this does not solve the problem, relocate your phone or
modem farther apart from one another, or use a different surge protector.
Relocate your telephone base to a higher location. The phone may have better reception
when installed in a high area.
If other phones in your home are having the same problem, contact your telephone service
provider (charges may apply).
The CHARGE light is off.
Make sure you plug the power and line cords in correctly and securely.
Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute
for the cordless handset and telephone base to reset.
Clean the charging contacts on the handset and the handset charger each month with a
pencil eraser or cloth.
The caller ID feature isn’t working properly.
Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your phone.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and the
telephone wall jack (page 2). The filter prevents noise and caller ID problems resulting from
DSL interference. Contact your DSL service provider for more information about DSL filters.
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