Customer focus – Milton CAT 320D FM User Manual
Page 12
Product Support. You will find nearly
all parts at our dealer parts counter.
Cat dealers utilize a worldwide computer
network to find in-stock parts to minimize
machine down time. Save money with
remanufactured components.
Machine Selection. Make detailed
comparisons of the machines you are
considering before you buy. What are
the job requirements, machine
attachments and operating hours?
What production is needed? Your Cat
dealer can provide recommendations.
Customer Support Agreements.
Cat dealers offer a variety of product
support agreements, and work with
customers to develop a plan the best
meets specific needs. These plans can
cover the entire machine, including
attachments, to help protect the
customer’s investment.
Operation. Improving operating
techniques can boost your profits.
Your Cat dealer has videotapes,
literature and other ideas to help you
increase productivity, and Caterpillar
offers certified operator training classes
to help maximize the return on your
investment.
Maintenance Services. Repair option
programs guarantee the cost of repairs
up front. Diagnostic programs such
as Scheduled Oil Sampling, Coolant
Sampling and Technical Analysis
help you avoid unscheduled repairs.
Replacement. Repair, rebuild, or
replace? Your Cat dealer can help
you evaluate the cost involved so
you can make the right choice.
SAFETY.CAT.COM™.
12
Customer Focus
Caterpillar dealer services help you operate longer with lower costs.