Lava Mobiles Iris 355 - Manual (Page 27)

Lava iris 355
24
1 Frequently Asked Questions and Troubleshooting
Frequently Asked
Questions Cause and Solution
Unable to turn on
phone Press the power on key for over 1 second.
Check if the battery is properly connected. Please remove and install
it again, retry to turn on ；
Check if battery is appropriately charged
Unable to connect
to a network Weak signal. PleaseTry and move to a location with strong signal and
try connecting to the network again ；
Please ensure that you are not beyond the network coverage of
service providers ；
Please ensure you have a valid SIM card. Please contact your
network provider for further information ；
Display
information while
turning on Check if the SIM card (insert the SIM card) is installed correctly
Handset lock password. If the handset lock is activated, you have to
input handset password before using.
Input PIN. Inputting PIN while turning on each time is activated, you
have to input the PIN code.
Input PUK code: Having input wrong PIN code for 3 times straight will
lock the SIM card. You need to input the PUK code provided by your
network provider.
Poor quality of
calling Please check if the sound volume is tuned improperly
In an area with poor receiving condition, example: basement, the
signal might be weak. Try reaching a location with stronger signal
reception and call again.
While using the mobile phone in the peak period of communication,
like commute time, you may be unable to call because of line
congestion.
Standby duration
shortened The standby duration is relative to the system setting of network.
While the mobile phone is in an area with poor signal strength and can
not receive the signal, the handset will continuously search for a base
station. This will significantly reduce battery charge. It is recommended
that you turn off your mobile in area with no signal reception to save
battery.
Need replacing the battery. Please change a new battery.