Ocean Optics QE Pro Install - Manual (Page 19)

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Chapter 3
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
QE Pro Spectrometer.
QE Pro Connected to Computer Prior to Software
Installation
Windows Operating Systems
If you connected your Ocean Optics QE Pro device to the computer prior to installing your spectrometer
operating software application (OceanView) on a Windows platform, you may encounter installation
issues that you must correct before your Ocean Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues document from the Ocean Optics website:
http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf .
Remove the Unknown Device from Windows Device Manager
►
Procedure
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"
sign to the immediate left.
Note
Improperly installed USB devices can also appear under the Universal Serial Bus
Controller option. Be sure to check this location if you cannot locate the unknown device.