Aqua-Pure CSX200 - Manual (Page 16)

SECTION 5: TROUBLESHOOTING
Problem Cause Solution
1. Correct time of day not shown.
A. Transformer is unplugged. 1. Reconnect transformer.
B. No power at outlet. 1. Repair or use working outlet.
2. Check circuit breaker in main power box.
C. Damaged transformer. 1. Replace transformer.
D. Damaged PC board. 1. Replace PC board.
E. Outlet on a switched circuit. 1. Use a non-switched circuit.
R. Power outage. 1. Reset time of day.
G. Damaged PC board. 1. Replace PC board.
H. Time of day set wrong. 1. Reset to the correct time.
2. Error followed by a code number.
Error Code E1 — Unable to recognize start of
backwashing.
Error Code E2 — Unexpected stall
Error Code E3 — Motor ran too long. Timed
out trying to reach next cycle position
If other codes appear, contact factory.
A. Valve just serviced.
1. Press SET HOUR and for 3 seconds or momentarily unplug power
source from PC board.
B. Foreign material stuck in valve. 1. Check piston and spacer stack for obstruction.
C. Excessive piston resistance. 1. Replace piston and spacer assembly.
D. Position not in the home position.
1. Press SET HOUR and or momentarily unplug power source from
PC board.
3. Excessive pressure drop through fi lter
system.
A. Filter system not backwashing. 1. Drive motor not operative.
2. Drain line is kinked, blocked or frozen.
3. Drain line fl ow control in blocked with debris, scale or gravel.
B. Inadequate pumping rate. 1. Verify pumping rate meets or exceeds minimum pumping for model
being used.
C. Drain line inadequate. 1. Drain line too long or too high or too small of diameter, refers to
manual for minimum requirements.
4. Inadequate hydrogen sulfi de gas reduction
A. Hydrogen sulfi de gas greater than 15 ppm. 1. Install a H2S Aerator ahead of existing CSX unit.
B. Low solution feed. 1. Increase solution feed rate.
2. Increase solution concentration.
C. Feed Pump not operating. 1. Feed pump not plugged into power supply.
2. Fuse on circuit board of feed pump needs to be replaceg.
3. Circuit board on feed pump damaged.
5. Regenerates at wrong time of day.
A. Wrong time of day displayed. 1. Reset the time of day.
B. Past power outage. 1. Reset the time of day.
C. Time of backwashing set wrong. 2. Reset the time of backwashing.
6. Water runs to drain in the service position.
A. Wrong time of the day displayed. 1. Correct time of day.
B. Past power outage. 1. Correct time of day.
C. Time of backwashing set wrong. 1. Correct time of backwashing.
7. Discoloration in treated water.
A. Insuffi cient reduction of hydrogen sulfi de gas prior to
fi lter unit.
1. Increase the rate of solution feed
2. Increase the concentration of solution
B. Too high of solution feed . 1. Retest hydrogen Sulfi de gas in incoming water and reduce concen-
tration of solution or reduce feed rate.
C. Inadequate pump rate 1. Recheck pumping rate to verify minimum gpm.
D. Drain line issue 1. Verify the drain line meets the minimum requirements listed on page
3-4 of this manual.
8. Taste in treated water.
A. Sulfur in feed water. 1. Treat with the appropriate treatment product. Contact technical
services for equipment recommendations.
B. Organics in treated water. 1. Treat with the appropriate treatment product. Contact technical
services for equipment recommendations.
9. Media in aerators at the faucets.
A. Unit installed backwards. 1. Ensure that the piping enters to inlet side of bypass and exits on
the outlet side. (Refer to red handles on bypass to check for fl ow
direction.)
B Distributor is damaged. 1. Remove distributor tube from media tank and inspect. Replace as
needed.
C. Media was loaded in distributor tube while loading
fi lter unit.
1. Remove distributor tube from media tank, clean and reinstall cor-
rectly. Cover distributor tube with plug included.
10. Water leaking from media tank.
A. Media tank was subjected to a vacuum condition. 1. Replace media tank and check to see that either a check valve or
back fl ow prevention device is installed and operating.
B. Media tank has been damaged. 1. Contact installing contractor to have evaluated and replaced.
C. Pin hole in media tank. 1. Contact installing contractor to have evaluated and replaced.
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