SM Pro Audio M-Patch 4M: Passive Controller/Switcher with Talkback - Manual (Page 9)

9
Warranty
1. Warranty Card
To be protected by this warranty, the buyer must complete and return the enclosed
warranty card (signed/stamped by retail dealer) within 14 days of the date of
purchase to SM Pro Audio (see address below 3). Failure to return the card in due
time (date as per postmark) will void any extended warranty claims.
2. Warranty
2.1. SM Pro Audio warrants the mechanical and electronic components of this
product to be free of defects in material and workmanship for a period of one (3)
years from the original date of purchase, in accordance with the warranty regula-
tions described below. If any defects occur within the specified warranty period that
are not caused by normal wear or inappropriate use, SM Pro Audio shall, at its sole
discretion, either repair or replace the product.
2.2. If the warranty claim proves to be justified, the product will be returned freight
prepaid by SM Pro Audio within Australia. Outside of Australia, the product will be
returned at the buyer‘s expense.
2.3. Warranty claims other than those indicated above are expressly excluded.
3. Return Authorization Number
3.1. To obtain warranty service, the buyer must call SM Pro Audio during normal
business hours BEFORE returning the product (Tel.: +61 3 9555 8081). All inquir-
ies must be accompanied by a description of the problem. SM Pro Audio will then
issue a return authorization number or by email to [email protected]
3.2. The product must be returned in its original shipping carton, together with the
return authorization number, to the following address:
SM Pro Audio
Service Department
W25, 26-28 Roberna St
Moorabbin
Melbourne, Victoria
Australia 3189
4. Warranty Regulations
4.1. Warranty services will be furnished only if the product is accompanied by an
original retail dealer‘s invoice. Any product deemed eligible for repair or replace-
ment by SM Pro Audio under the terms of this warranty will be repaired or replaced
in the best possible manner.
4.2. If the product needs to be modified or adapted in order to comply with applica-
ble technical or safety standards on a national or local level, in any country which
is not the country for which the product was originally developed and manufac-
tured, this modification/adaptation shall not be considered a defect in materials or
workmanship.
The warranty does not cover any such modification/adaptation, irrespective of
whether it was carried out properly or not. Under the terms of this warranty, SM Pro
Audio shall not be held responsible for any cost resulting from such a modification/
adaptation.