BatteryMINDer 24041 - Manual (Page 24)

BatteryMINDer ® Models 12248 & 24041
Rev. C-082713 Page 24 P/N VDC12248/24041-MNL
BatteryMINDer ® Guarantee and Warranty Policy effective Jan. 2013.
ALL Returns and Replacements must be authorized by a VDC Electronics
technician. Units must only be returned to VDC Electronics, Inc.,
NOT TO THE DEALER FROM WHOM IT WAS PURCHASED.
One-Year 100% Unconditional Money Back Guarantee:
Your BatteryMINDer product is guaranteed within the first year to perform as
claimed or VDC Electronics, Inc. will refund your full purchase price including all
taxes, shipping or handling cost applicable to the purchase. Customer will return
product to VDC Electronics at their expense.
Please call 800-379-5579 x6, M - F, 9 AM - 5 PM (ET) to speak to a technician and have
your unit available when you call. This information is required:
• Your contact information
• Product serial number
• Proof of purchase
The Technician will provide you with an RMA number and shipping information. Please
be sure to write this down. You will be required to fill out this form to complete your
return: http://batteryminders.com/forms/returns.pdf. Clearly write your RMA number on
the outside of the package you are returning. We suggest using a carrier that provides
tracking information. VDC Electronics is not responsible for packages lost in transit to
VDC Electronics. If the unit is to be replaced, it is shipped by ground with free shipping.
Expedited shipping is available at extra cost.
Five-Year Limited Warranty:
Your BatteryMINDer product is warrantied for FIVE years from date of purchase at
retail against defective material or workmanship. We make no warranty other than
this limited warranty and expressly exclude any implied warranty including any
warranty for consequential damages. This limited warranty is not transferable.
• If the technician determines defective unit should be repaired, customer will
return product at their expense. Once we receive the unit it will be repaired
and shipped back to customer, all at no charge. Expedited shipping is
available at extra cost.
• If the technician determines unit does not need repair but only needs
replacement, customer will be required to pay a $9.95 shipping fee for the
replacement unit. This fee may be subject to change without notice. There is
no cost for the replacement unit itself. Expedited shipping is available at extra
cost.
Please call 800-379-5579 x6 M - F, 9 AM - 5 PM (ET) to speak to a technician and have
your unit available when you call. The technician will do troubleshooting to see if the
product is defective. If it is, then this information is required:
• Your contact information
• Product serial number
• Proof of purchase
The Technician will provide you with an RMA number and shipping information. Please
be sure to write this down. You will be required to fill out this form to complete your
return: http://batteryminders.com/forms/returns.pdf. Clearly write your RMA number on
the outside of the package you are returning. We suggest using a carrier that provides
tracking information. VDC Electronics is not responsible for packages lost in transit to
VDC Electronics.