Troubleshooting, Telephone warranty, Profiles – Alcatel 306A User Manual

Page 2: Services, Latin input mode, Safety and use, General information

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Always handle your cellphone with care and keep it in a clean and dust-free
place.
Do not allow your cellphone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of liquids, dust,
sea air, etc.).The manufacturer’s recommended operating temperature range is
-10°C (14°F) to +55°C (131°F) (the max value depends on device, materials and
housing paint/texture).
Over 55°C (131°F) the legibility of the cellphone’s display may be impaired,
though this is temporary and not serious.
Do not open or attempt to repair your cellphone yourself.
Do not drop, throw or try to bend your cellphone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended
by TCT Mobile Limited and its affiliates and are compatible with your cellphone
model.TCT Mobile Limited and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Your cellphone should not be disposed of in a municipal waste. Please check
local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all important
information stored in your cellphone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have
experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games on your
cellphone or enabling a flashinglights feature on your cellphone. Parents should
monitor their children’s use of video games or other features that incorporate
flashing lights on the cellphones.All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye or muscle
twitching, loss of awareness, involuntary movements, or disorientation.To limit
the likelihood of such symptoms, please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a well lit environment.
- Play at the farthest distance possible from the screen.
When you play games on your cellphone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your body.
Follow these instructions to avoid problems such as tendinitis, carpal tunnel
syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing, stop and

rest for several hours before playing again.

- If you continue to have sore hands, wrists, or arms during or after playing,

stop the game and see a doctor.

PRIVACY:

Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your cellphone regarding
taking photographs and recording sounds with your cellphone. Pursuant to such
laws and regulations, it may be strictly forbidden to take photographs and/or to
record the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an invasion of
privacy.
It is the user’s sole responsibility to ensure that prior authorization be obtained,
if necessary, in order to record private or confidential conversations or take a
photograph of another person; the manufacturer, the seller or vendor of your
cellphone (including the operator) disclaim any liability which may result from the
improper use of the cellphone.

BATTERY AND ACCESSORIES:

Before removing the battery from your cellphone, please make sure that the
cellphone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it at

temperatures above 60°C (140°F).

Batteries must be disposed of in accordance with locally applicable environmental
regulations. Only use the battery for the purpose for which it was designed. Never
use damaged batteries or those not recommended by TCT Mobile Limited and/or
its affiliates.

This symbol on your cellphone, the battery and the accessories
means that these products must be taken to collection points at the
end of their life:
- Municipal waste disposal centers with specific bins for these

items of equipment

- Collection bins at points of sale.

They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with this sign
must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary bins if your
jurisdiction or your region has suitable recycling and collection facilities; instead
they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at
www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS

This warranty shall not apply to defects to your cellphone and/or
accessory due to (without any limitation):

1) Non-compliance with the instructions for use or installation,

or with technical and safety standards applicable in the
geographical area where your cellphone is used,

2) Connection to any equipment not supplied or not

recommended by TCT Mobile Limited,

3) Modification or repair performed by individuals not

authorized by TCT Mobile Limited or its affiliates or your
vendor,

4) Inclement weather, lightning, fire, humidity, infiltration of

liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…

Your cellphone will not be repaired in case labels or serial
numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be
liable for indirect, incidental or consequential damages of any
nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.

Troubleshooting ................

Before contacting the aftersales department, you are advised to
follow the instructions below:

You are advised to switch off the cellphone from time to time
to optimize its performance.

You are advised to fully charge (

) the battery for optimal

operation.

Avoid storing large amounts of data in your cellphone as this
may affect the performance of your cellphone.

and carry out the following checks:

My cellphone will not switch on

Press

until the screen comes on

Check the battery charge level

Check the battery contacts, remove and reinstall your battery,
then turn your cellphone back on

My cellphone has not responded for several minutes

Press the

key

Remove the battery and re-insert it, then switch the cellphone
back on

My screen is difficult to read

Clean your screen

Use your cellphone in accordance with the recommended
conditions of use

My cellphone turns off by itself

Check that your keypad is locked when you are not using your
cellphone

Check the battery charge level

CHARGERS

Home A.C./ Travel chargers will operate within the temperature range of: 0°C
(32°F) to 40°C (104°F)
The chargers designed for your cellphone meet with the standard for safety of
information technology equipment and office equipment use. Due to different
applicable electrical specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction.They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA
Output:

5 V, 350/400 mA

Battery:

Lithium 500 mAh

RADIO WAVES:

THIS CELLPHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR
EXPOSURE TO RADIO WAVES.
Your cellphone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio-
frequency (RF) energy. These limits are part of comprehensive guidelines and
establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific
studies.These guidelines include a substantial safety margin designed to ensure
the safety of all persons, regardless of age and health.
The exposure standard for cellphones employs a unit of measurement known
as the Specific Absorption Rate, or SAR.The SAR limit set by public authorities
such as the Federal Communications Commission of the US Government
(FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with the
cellphone transmitting at its highest certified power level in all tested frequency
bands.
Although the SAR is determined at the highest certified power level, the actual
SAR level of the cellphone while operating can be well below the maximum
value. This is because the cellphone is designed to operate at multiple power
levels so as to use only the power required to reach the network. In general,
the closer you are to a wireless base station antenna, the lower the power
output of the cellphone Before a cellphone model is available for sale to the
public, compliance with national regulations and standards must be shown.
The highest SAR value for this model cellphone when tested is 1.05 W/Kg for
use at the ear and 1.15 W/Kg for use close to the body.
While there may be differences between the SAR levels of various cellphones
and at various positions, they all meet the government requirement for RF
exposure. For body-worn operation, the cellphone meets FCC RF exposure
guidelines provided that it is used with a non-metallic accessory with the
handset at least 1.5 cm from the body. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
The World Health Organization (WHO) considers that present scientific
information does not indicate the need for any special precautions for use of
cellphones. If individuals are concerned, they might choose to limit their own

My cellphone has a low level of autonomy

Make sure you respected the complete charge timing (minimum
3 hours)

After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication

My cellphone will not charge properly

Make sure that your battery is not completely discharged; If the
battery is flat, it may take around 20 minutes to display the
battery charger indicator on the screen

Make sure charging is carried out under normal conditions
(0°C (32°F) - +40°C (104°F))

Make sure your battery is inserted. It must be inserted before
plugging in the charger

Make sure you are using an Alcatel battery and charger in the
box

When abroad, check that the electrical current is compatible

My cellphone will not connect to a network

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually

Try connecting at a later time if the network is overloaded

SIM card error

Make sure the SIM card has been correctly inserted

Verify with your operator that your SIM card is 3V or 1.8V
compatible; the old 5V SIM cards cannot be used

Make sure the chip on your SIM card is not damaged or
scratched

Unable to make outgoing calls

Make sure you have dialled a valid number and press the
key

For international calls, check the country and area codes

Make sure your cellphone is connected to a network, and that
the network is not overloaded or unavailable

Check your subscription status with your operator (credit, SIM
card valid, etc.)

Make sure you have not barred outgoing calls

Unable to receive incoming calls

Make sure your cellphone is switched on and connected to a
network (check for overloaded or unavailable network)

Check your subscription status with your operator (credit, SIM
card valid, etc.)

Make sure you have not forwarded incoming calls

Make sure that you have not barred certain calls

The caller’s name does not appear when a call is received

Check that you have subscribed to this service with your
operator

Your caller has concealed his/her number

The sound quality of the calls is not optimal

You can adjust the volume during a call by means of the

key

Check the network strength

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription
includes this service

Make sure this feature does not require an Alcatel accessory

or their children’s RF exposure by limiting the length of calls, or using "hands-
free" devices to keep cellphones away from the head and body. (fact sheet
n°193). Additional WHO information about electromagnetic fields and public
health are available on the following website: http://www.who.int/peh-emf.
Note:This equipment has been tested and found to comply with the limits for
a Class B digital device pursuant to part 15 of the FCC Rules.These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio
service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to
the condition that this device does not cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including interference

that may cause undesired operation.

Your cellphone is equipped with a built-in antenna. For optimal operation, you
should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be compliant
with the guidelines when used with headset or usb data cable. If you are using
another accessory ensure that whatever product is used is free of any metal
and that it positions the cellphone at least 1.5 cm away from the body.

LICENCES

Obigo®

is a registered trademark of Obigo AB.

microSD Logo is a trademark.

eZiText™ and Zi™ are trademarks of Zi Corporation
and/or its Affiliates.

I have already entered 3 incorrect PIN codes

Contact your network operator to obtain the PUK code
(Personal Unblocking Key)

I am unable to download new files

Check for free space

Delete some files

Check your subscription status with your operator

My cellphone is frozen, can’t power on

Make sure your battery is not completely used up or damaged;

Remove your battery, remove your SIM card then reinstall
them to power on again, if still does not work;

Hold down # key and press Power on/off key for a while to
reset the cellphone.

All user cellphone data: contacts, photos, messages
and files will be lost permanently.

How to make your battery last longer

Make sure you follow the complete charge time (minimum 3
hours)

After a partial charge, the battery level indicator may not be
exact.Wait for at least 20 minutes after removing the charger
to obtain an exact indication.

Switch on the backlight upon request.

Telephone warranty ........

Your cellphone is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twelve (12) months

(1)

from the date of

purchase as shown on your original invoice.

Batteries

(2)

and accessories sold with your cellphone are also

warranted against any defect which may occur during the first six
(6) months

(1)

from the date of purchase as shown on your

original invoice.

In case of any defect of your cellphone which prevents you from
normal use thereof, you must immediately inform your vendor
and present your cellphone with your proof of purchase.

If the defect is confirmed, your cellphone or part thereof will be
either replaced or repaired, as appropriate. Repaired cellphone
and accessories are entitled to a one (1) month warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.

This warranty covers the cost of parts and labor but excludes
any other costs.

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Profiles.............

With this menu, you may personalize ringtones for different
events and environments.

12

Services ............

Contact your network operator to check service availability.

13

Latin input mode .....

To write messages, there are two writing methods:
- Normal: this mode allows you to type a text by choosing a

letter or a sequence of characters associated with a key.

- Predictive with the eZi mode: this mode speeds up the writing

of your text.

-

key in edit mode

Short keypress: access the language list
Long keypress: enter zero

Safety and use ...................

We recommend that you read this chapter carefully before using your cellphone.
The manufacturer disclaims any liability for damage, which may result as a
consequence of improper use or use contrary to the instructions contained
herein.

TRAFFIC SAFETY:

Given that studies show that using a cellphone while driving a vehicle constitutes
a real risk, even when the hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their cellphone when the vehicle is not parked.
Check the laws and regulations on the use of wireless cellphones and their
accessories in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas.

When driving, do not use your cellphone and headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your cellphone emits electromagnetic waves that can interfere
with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:
- do not place your cellphone on top of the dashboard or within an airbag

deployment area,

- check with your car dealer or the car manufacturer to make sure that the car’s

electronic devices are shielded from cellphone RF energy.

CONDITIONS OF USE:

You are advised to switch off the cellphone from time to time to optimize its
performance.
Switch the cellphone off before boarding an aircraft to avoid prosecution.
Switch the cellphone off when you are in health care facilities, except in designated
areas. As with many other types of equipment now in regular use, cellphones can
interfere with other electrical or electronic devices, or equipment using radio
frequency.
Switch the cellphone off when you are near gas or flammable liquids. Strictly obey
all signs and instructions posted in a fuel depot, gas station, or chemical plant, or
in any potentially explosive atmosphere.
When the cellphone is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid or insulin pump. In particular
when using the cellphone you should hold it against the ear on the opposite side
to the device, if any.
To avoid hearing impairment, answer the call before holding your cellphone to
your ear. Also move the handset away from your ear while using the "hands-free"
option because the amplified volume might cause hearing damage.
Do not let children use the cellphone and/or play with the cellphone and
accessories without supervision.
When replacing the cover please note that your cellphone may contain substances
that could create an allergic reaction.

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(1)

The warranty period may vary depending on your country.

(2)

The life of a rechargeable cellphone battery in terms of
conversation time standby time, and total service life, will
depend on the conditions of use and network configuration.
Batteries being considered expendable supplies, the
specifications state that you should obtain optimal
performance for your cellphone during the first six months
after purchase and for approximately 200 more recharges.

General information ........

Internet address: www.alcatelonetouch.com

Hot Line Number: see "TCT Mobile Services" leaflet or go
to our Internet site.

On our Internet site, you will find our FAQ (Frequently Asked
Questions) section.You can also contact us by e-mail to ask any
questions you may have.

An electronic version of this user guide is available in English and
other languages according to availability on our server:
www.alcatelonetouch.com

Your cellphone is a transceiver that operates on GSM networks
with 850 and 1900 MHz bands.

Protection against theft

(1)

Your cellphone is identified by an IMEI (cellphone serial number)
shown on the packaging label and in the product’s memory.We
recommend that you note the number the first time you use
your cellphone by entering * # 0 6 # and keep it in a safe place.
It may be requested by the police or your operator if your
cellphone is stolen. This number allows your cellphone to be
blocked preventing a third person from using it, even with a
different SIM card.

Disclaimer

There may be certain differences between the user manual
description and the cellphone’s operation, depending on the
software release of your cellphone or specific operator services.

TCT Mobile shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.

(1)

Contact your network operator to check service availability.

When I select a number from my directory, the number
is not dialled

Make sure that you have correctly recorded the number in your
file

Make sure that you have selected the country prefix when
calling a foreign country

I am unable to add contact in my directory

Make sure that your SIM card directory is not full; delete some
files or save the files in the product directory (i.e. your
professional or personal directories)

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability

I cannot access my voicemail

Make sure your operator’s voicemail number is correctly
entered in "My numbers"

Try later if the network is busy

I am unable to send and receive MMS

Check your cellphone memory available as it might be full

Contact your network operator to check service availability
and check MMS parameters

Verify the server center number or your MMS profile with your
operator

The server center may be saturated; try again later

The

icon is displayed on my standby screen

You have saved too many short messages on your SIM card;
delete some of them or archive them in the product memory

"No service" is displayed

You are outside of the network coverage area

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