Armstrong World Industries Floor Care - Manual (Page 4)

Cigarette Burns
• If the burn is not too deep, rub with medium and fine
sandpaper.
• Restain with a Bruce Touch-Up Marker.
• Let stain dry, then wax with Dark ’n’ Rich or Lite ’n’ Natural
and buff with a clean cloth.
• If the burn is rather deep, lightly scrape the burned area
with a pen knife to remove charred fibers. Rub area with
medium and fine sandpaper, then stain with a Bruce Touch-
Up Marker which will blend with your factory-stained floors.
Let dry, then wax and buff with a clean cloth or a dry scrub
pad (3M white or equal).
Chewing Gum/Candle Wax
• Apply a plastic bag filled with ice on top of the deposit.
• Wait until deposit becomes brittle enough to crumble off.
Odorless mineral spirits can be helpful in removing stubborn
areas.
• After deposit has been removed from the surface of the
floor, re-wax and buff the entire area.
Wax Build-Up
• Occasionally, wood floors become unsightly or lose their
shine because of successive layers of old wax. To restore
their natural beauty, strip old wax away with odorless
mineral spirits.
• Let dry and re-wax with Dark ’n’ Rich or Lite ’n’ Natural.
• Let dry, then buff to desired sheen.
Minor Abrasions/Scratches
• Scratches on Dura-Satin floors can be easily refurbished by
using a Bruce Touch-Up Kit that blends with your factory
stained floor color.
Warranty
Who is Covered?
All warranties in this Limited Warranty Guide are given only to
the original retail purchaser of our product. Our warranties are
not transferable.
What is Covered and For How Long?
The limited warranties described in this guide are subject to
the product applications, limitations, disclaimers and
exclusions described below and are effective for floors
purchased after July 1, 2010. All warranties run from the date
of retail purchase for the applicable period described in this
guide.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the
Pre-installation Defects Warranty) you need to retain your
sales slip and make sure that the flooring is properly installed
in accordance with our installation instructions provided with
the flooring. To be covered under our Subfloor Moisture
Protection Warranty, keep your proof of pre-installation
moisture test results and sales slip confirming use of our
recommended adhesives and Armstrong S-135 VapArrest
Professional Moisture Retardant System. To be covered under
our warranties when installing over a radiant-heated subfloor,
keep the flooring surface at or below 85
o F (29 o C) and the
relative humidity between 35% and 55%. You must also
properly care for your new floor using our easy-to-follow
maintenance instructions within this brochure. We
recommend that you use only our specially formulated floor
care products to preserve your flooring. Use of floor care or
sundry products (i.e. adhesives) other than those we have
specially formulated and recommend for use with our flooring
products may damage your floor and void this warranty.
4
What Will We Do If Any Of The Covered Events Occurs?
If any of the covered events listed in this guide occurs within
the warranty periods specified for the respective flooring
product, we will recoat, refinish, fill or furnish comparable
flooring (of our manufacture and of similar color, pattern, and
quality), for either the repair of the defective area or the
replacement of the floor, at our option. In the unlikely event
that we are unable to correct the problem after a reasonable
number of attempts, we will refund the portion of the pur-
chase price for the section of failed flooring. If your floor was
professionally installed, we will also pay reasonable labor
costs for the direct repairs or replacement within the first five
years of the warranty period, or the length of the warranty
period, whichever is less based on the following schedule.
First two years of warranty period: labor reimbursed at 100%
of reasonable and customary charges. Three to five years of
warranty period: Labor reimbursed at 50% of reasonable and
customary charges.
These warranties do not include the removal or replacement
of cabinets, fixtures, retail markups, installation or labor
provided by others or supplemental costs, including but not
limited to, relocation during the repair process such as hotel,
meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection
Warranty, we will replace or repair (as specified above) such
flooring no more than once, which is your exclusive remedy
under this warranty. If the replacement or repair fails in the
same manner a second time, the site conditions will be
deemed unacceptable for the installation of our hardwood
floors.
These are the exclusive remedies under this warranty if a
defect or other warranted condition occurs. We reserve the
right to verify any claims or defect by inspection and have
samples removed for technical analysis.
What Is Not Covered By These Warranties?
• The Limited warranties do not cover conditions caused by
improper use or maintenance, such as: (see Care and
Maintenance Guidelines)
1. Reduction in gloss, marks, scuffs, scratches, gouges,
dents or cuts, including, without limitation, those
caused by pets.
2. Damage caused by negligence, accidents, misuse, or
abuse (i.e., dragging objects across the floor without
proper protection).
3. Wear caused by pebbles, sand or other abrasives,
construction traffic, or failure to maintain the floor as
required (see Care and Maintenance Guidelines).
4. Damage caused by caster wheels or vacuum cleaner
beater bars.
5. Failure to support furniture with floor protectors that are
at least one inch in diameter, made of non-staining felt
or non-pigmented hard plastic, rest flat on the floor and
are replaced regularly.
• Splits, cracks, grain raising, checking, edge fracturing,
splintering or chipping that occurs
during or after the floor
has been installed and as a result of abuse, misuse,
improper maintenance or care, exposure to excessive
moisture or improper environmental conditions (i.e., low or
high humidity) are not covered by these warranties. The use
of a humidifier/dehumidifier may be necessary to maintain
the proper humidity level between 35%-55%.