Clear-Com HB-704 - Manual (Page 22)

W A R R A N T Y i i
period will be offered at no charge between 09:00 and 17:00 according to the
customer’s local time zone.
In addition, for customers who purchase an Extended Warranty or Service
Contract, 24-hour customer support is offered immediately upon purchase of
such agreement. For more information, contact your authorized dealer,
distributor, or sales representative.
Instructions for reaching Clear-Com’s User Support Centers are given below.
Telephone for Europe, Middle East and Africa: +49 40 6688 4040
Telephone for the Americas and Asia: +1 510 337 6600
Email: [email protected]
Once the standard warranty period has expired, the User Support Center will
continue to provide telephone support if you have purchased an Extended
Warranty or Service Contract. In these cases, you will have access to
telephone support 24 hours per day, 7 days per week.
WARRANTY REPAIRS AND RETURNS
Before returning equipment for repair, contact a User Support Center to obtain
a Return Material Authorization (RMA). Clear-Com representatives will give
you instructions and addresses for returning your equipment. You must ship
the equipment at your expense, and the support center will return the
equipment at Clear-Com’s expense.
For out-of-box failures, use the following contact information:
Europe, Middle East and Africa
Tel: +44 1223 815000 Email: [email protected]
North America, Canada, Mexico, Caribbean & US Military
Tel: +1 510 337 6600 Email: [email protected]
Asia Pacific & South America
Tel: +1 510 337 6600 Email: [email protected]
Clear-Com has the right to inspect the equipment and/or installation or
relevant packaging.
NON-WARRANTY REPAIRS AND RETURNS
For items not under warranty, you must obtain an RMA by contacting the
User Support Center. Clear-Com representatives will give you instructions
and addresses for returning your equipment.
You must pay all charges to have the equipment shipped to the support center
and returned to you, in addition to the costs of the repair.