INSTEON 75791 Manual - Manual (Page 40)

INSTEON® Outdoor Wireless IP Camera
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2. The port that the camera is using is blocked by a firewall or anti-virus software. Try changing
the port number.
3. Port forwarding is not successful (see How to Set DDN Service Settings in the Quick Start
Guide).
4.1.5 IP Camera Tool can’t find the camera’s IP
1. Verify that the network cable is securely fastened to the camera
2. Make sure DHCP is enabled and MAC address filter is disabled on your router
3, Make sure that a firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site through your firewall or anti-virus software.
4.1.6 Why has the UPnP failed?
The UPnP only contains port forwarding. Sometimes, port forwarding may fail automatically
because of a firewall or anti-virus software. It may also be due to the router’s security settings.
Manually configure port forwarding so the camera can be viewed on the internet.
4.1.7 Why can’t I find a desktop shortcut to IP Camera Tool?
If you use Windows 7 or Vista and the shortcut is missing after installing IP Camera Tool, check
the program path. For example, if the path reads: C:\Windows\System32\IPCamera.exe, then
change it to C:\Windows\SysWOW64\IPCamera.exe. After this you should be able to use the
shortcut without any problems.
4.1.8 Why can’t I change the record path?
If you use Windows 7 or Vista, you may be not able to change the record path due to your
computer’s security settings. Instead, add the camera as a trusted IE site.
4.1.9 Why can’t I find the multi-device settings and record icons?
Record and multi-device functions are controlled by ActiveX. These functions are not available in
Firefox, Chrome and Safari.