INSTEON Venstar Thermostat, 1- and 7-Day Programmable (2491T1E, 2491T7E) Manual - Manual (Page 8)

Page 8 of 8
Problem Possible Cause Solution
Thermostat is taking a
long time to respond to a
controller.
The controller may be sending
commands to a responder that is no
longer in use. Commands for the
unused responder are being resent and
loading down the signal.
Unlink any unused responders from the controller.
HINT: If you are using home automation software
such as HouseLinc, you can easily check scene
membership and eliminate unnecessary links.
If the above doesn’t work, perform a factory reset
on the controller.
Thermostat changed “all
by itself.”
Another controller, a timer or stray X10
signals could have triggered
thermostat. Monitor for recurrence and remove reason if you
can determine what it is. If necessary perform a
factory reset
Thermostat is locked up.
Excessive RF noise on may have
caused a lock-up.
Remove power to thermostat (by removing LCD
“panel” from the back panel connected to the wall),
wait 10 seconds and replace.
Perform a factory reset. See Factory Reset.
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you are
having with thermostat, please call the INSTEON Support Line at 800-762-7845
Certification
This product has been thoroughly tested by ITS ETL SEMKO, a nationally recognized independent third-party testing laboratory. The North American ETL Listed mark signifies
that the device has been tested to and has met the requirements of a widely recognized consensus of U.S. and Canadian device safety standards, that the manufacturing site
has been audited, and that the manufacturer has agreed to a program of quarterly factory follow-up inspections to verify continued conformance.
FCC and Industry Canada Compliance Statement
This device complies with FCC Rules Part 15 and Industry Canada RSS-210 (Rev. 7). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
Le present appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement.
The digital circuitry of this device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio and television reception. However, there is no guarantee that interference
will not occur in a particular installation. If this device does cause such interference, which can be verified by turning the device off and on, the user is encouraged to eliminate
the interference by one or more of the following measures:
• Re-orient or relocate the receiving antenna of the device experiencing the interference
• Increase the distance between this device and the receiver
• Connect the device to an AC outlet on a circuit different from the one that supplies power to the receiver
• Consult the dealer or an experienced radio/TV technician
WARNING: Changes or modifications to this device not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
ETL / UL Warning
CAUTION: To reduce the risk of overheating and possible damage to other equipment, do not install this device to control a receptacle, a motor-operated appliance, a
fluorescent lighting fixture, or a transformer-supplied appliance.
Gradateurs commandant une lampe a filament de tungstene – afin de reduire le risqué de surchauffe et la possibilite d’endommagement a d’autres materiels, ne pas installer
pour commander une prise, un appareil a moteur, une lampe flourescente ou un appareil alimente par un transformateur.
Limited Warranty
Seller warrants to the original consumer purchaser of this product that, for a period of two years from the date of purchase, this product will be free from defects in material and
workmanship and will perform in substantial conformity to the description of the product in this Owner’s Manual. This warranty shall not apply to defects or errors caused by
misuse or neglect. If the product is found to be defective in material or workmanship, or if the product does not perform as warranted above during the warranty period, Seller
will either repair it, replace it, or refund the purchase price, at its option, upon receipt of the product at the address below, postage prepaid, with proof of the date of purchase
and an explanation of the defect or error. The repair, replacement, or refund that is provided for above shall be the full extent of Seller’s liability with respect to this product. For
repair or replacement during the warranty period, call the INSTEON Gold Support Line at 800-762-7845 with the Model # and Revision # of the device to receive an RMA# and
send the product, along with all other required materials to:
Smarthome, Inc.
ATTN: Receiving Dept.
16542 Millikan Ave.
Irvine, CA 92606-5027
Limitations
The above warranty is in lieu of and Seller disclaims all other warranties, whether oral or written, express or implied, including any warranty or merchantability or fitness for a
particular purpose. Any implied warranty, including any warranty of merchantability or fitness for a particular purpose, which may not be disclaimed or supplanted as provided
above shall be limited to the two-year of the express warranty above. No other representation or claim of any nature by any person shall be binding upon Seller or modify the
terms of the above warranty and disclaimer.
Home automation devices have the risk of failure to operate, incorrect operation, or electrical or mechanical tampering. For optimal use, manually verify the device state. Any
home automation device should be viewed as a convenience, but not as a sole method for controlling your home.
In no event shall Seller be liable for special, incidental, consequential, or other damages resulting from possession or use of this device, including without limitation damage to
property and, to the extent permitted by law, personal injury, even if Seller knew or should have known of the possibility of such damages. Some states do not allow limitations
on how long an implied warranty lasts and/or the exclusion or limitation of damages, in which case the above limitations and/or exclusions may not apply to you. You may also
have other legal rights that may vary from state to state.
INSTEON Technology Patent
Protected under U.S. and foreign patents (see www.insteon.com).
© Copyright 2012 INSTEON, 16542 Millikan Ave., Irvine, CA 92606, 800-762-7845, www.insteon.com
Rev: 1/21/2014 8:37 AM