INSTEON SynchroLinc (2423A5) Manual - Manual (Page 10)

SynchroLinc Owner’s Manual
Page 10 of 12
TROUBLESHOOTING
Problem Possible Cause Solution
The Status LED on
SynchroLinc is not
turning on at all.
SynchroLinc may not be
getting power. Make sure SynchroLinc is not plugged into a
switched outlet that is turned off.
Responders are not
being controlled after
I’ve created a Load
Sense scene with
SynchroLinc.
The Responder might
have been reset without
Unlinking SynchroLinc
from it.
Re-Link SynchroLinc to the Responder.
SynchroLinc and the
Responders may be on
opposite power line
phases.
Make sure two dual-band INSTEON devices are
properly installed to bridge the two power line
phases.
The INSTEON signal may
be too weak.
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices
act as INSTEON network repeaters.
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise
on the power line.
Install a power line noise filter (#1626-10) to filter
electrical noise and minimize signal attenuation.
Other electrical devices,
such as computers,
televisions, or power
strips, may be absorbing
the INSTEON signal.
Responders are taking
a long time to respond
to SynchroLinc.
SynchroLinc may be
sending commands to a
Responder that is no
longer in use. Commands
for the unused Responder
are being resent and
loading down the signal.
Unlink any unused Responders from SynchroLinc.
HINT: If you are using home automation software,
you can easily check scene membership and
eliminate unnecessary Links.
If the above doesn’t work, perform a factory reset.
SynchroLinc turns off
a Responder but
nothing happens when
an ON command is
sent from
SynchroLinc.
The Responder may be
Linked at its off state.
Re-Link the Responder to SynchroLinc, while the
Responder’s load is on. See the Responder’s
Owner’s Manual for more detailed Linking
instructions.
SynchroLinc is locked
up.
A surge or excessive
noise on the power line
may have glitched it.
Unplug SynchroLinc for 10 seconds and reinstall.
If the above doesn’t work, perform a factory reset.
See Resetting SynchroLinc to its Factory Default
Settings.
SynchroLinc does not
beep or double-beep
when I tap the Set
button to calibrate
SynchroLinc. SynchroLinc may have
timed out of Calibration
Mode. Once timed out,
SynchroLinc will not
respond to button presses.
Unplug SynchroLinc for at least 10 seconds. Then,
reinstall and recalibrate SynchroLinc. See
Installing SynchroLinc.