CognitiveTPG A798 - Manual (Page 12)

Chapter 3: Setting up the Printer 12
A798 Thermal Receipt Printer: User Guide A798-UG00001 Rev. D 11/2012
Load or change the receipt paper
Caution: You must use qualified paper rolls with CognitiveTPG printers. The list of qualified paper is in Chapter 5; go to
our website www.CognitiveTPG.com for an updated list. Using unqualified paper may void the warranty.
You will later use the same procedure to change the receipt paper as you will to load it during installation. The minor
difference is noted in the directions below.
If you are installing the printer using the wall mount kit, you may find it easier to load the paper roll after installation.
1 Open the receipt cover by pushing up evenly on each side of the cover until it unsnaps (1).
2 Loading: Remove the test printout (2) Retain the test printout with configuration listing until printer is successfully
installed.
Changing: Remove the used paper roll.
3
Tear a clean edge on the new receipt paper roll, making sure the tape has been completely removed.
4 Place the receipt paper into the paper compartment so it unrolls from the bottom (3). Leave a few inches of paper
sticking out of the printer.
5 While holding the paper in place, close the receipt cover (4). To test that the paper is loaded correctly, advance the
paper with the paper feed button.
Note: If the paper jams, make sure the roll is inserted correctly. Check the illustration above for proper orientation.
6
Tear the excess paper off against the blade in the cover (5).
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6
4
Changing the paper path width
The A798 can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to
the A798 Service Guide. A trained service technician must perform this adjustment.
Note: The A798 printer can also print on paper rolls 82.5 mm wide. This option for the printer is factory installed. Please
contact CognitiveTPG for details.