Lectrosonics UDR200a - Manual (Page 10)

SERVICE AND REPAIR
If your system malfunctions, you should attempt to correct or isolate the trouble before
concluding that the equipment needs repair. Make sure you have followed the setup procedure
and operating instructions. Check out the inter-connecting cords and then go through the
TROUBLE SHOOTING section in the manual
We strongly recommend that you do not try to repair the equipment yourself and do not have
the local repair shop attempt anything other than the simplest repair. If the repair is more
complicated than a broken wire or loose connection, send the unit to the factory for repair and
service. Don’t attempt to adjust any controls inside the units. Once set at the factory, the
various controls and trimmers do not drift with age or vibration and never require readjustment.
There are no adjustments inside that will make a malfunctioning unit start working.
LECTROSONICS service department is equipped and staffed to quickly repair your equip­
ment. In-warranty repairs are made at no charge in accordance with the terms of the warranty.
Out of warranty repairs are charged at a modest flat rate plus parts and shipping. Since it takes
almost as much time and effort to determine what is wrong as it does to make the repair, there
is a charge for an exact quotation. We will be happy to quote approximate charges by phone for
out of warranty repairs.
RETURNING UNITS FOR REPAIR
You will save yourself time and trouble if you will follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by letter or by
phone. We need to know the nature of the problem, the model number and the serial number
of the equipment. We also need a phone number where you can be reached 8 am to 4 pm
(Mountain Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This
number will help speed your repair through our receiving and repair departments. The
return authorization number must be clearly shown on the outside of the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can
provide you with the proper packing materials. UPS is usually the best way to ship the units.
Heavy units should be “double-boxed” for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible
for loss of or damage to equipment that you ship. Of course, we insure the equipment when
we ship it back to you.
Mailing address: Shipping address: Telephones:
Lectrosonics, Inc. Lectrosonics, Inc. Regular: (505) 892-4501
PO Box 15900 581 Laser Rd. Toll Free (800) 821-1121
Rio Rancho, NM 87174 Rio Rancho, NM 87124 FAX: (505) 892-6243
USA USA
Web: http://www.lectrosonics.com Email: [email protected]
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