Multichannel Systems MEA-VMT Manual - Manual (Page 15)

15
5 Troubleshooting
Most problems occur seldom and only under specific circumstances. In most cases, it is only a minor
problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad to
help you. Please inform your local retailer as well, if other problems that are not mentioned in this
documentation occur, even if you have solved the problem on your own. This helps other users,
and it helps MCS to optimize the instrument and the documentation.
Please pay attention to the safety and service information in chapter "Important Safety Advice".
Multi Channel Systems has put all effort into making the product fully stable and reliable, but l
ike all high-performance products, it has to be handled with care.
If you have any question or if any problem occurs that is not mentioned in this documentation,
please contact your local retailer. The highly qualified stuff will be glad to help you.
Observed Problems:
 Camera not detected: Check status LED of the camera. If it is red, shortly disconnect
USB cable from computer to reboot the camera.
 Device not recognized: Check your USB driver (please see chapter 4.2) and upgrade,
if necessary.
 Live image frame rate very low: check whether device is connected to a USB 3.0
or USB 2.0 port. USB 2.0 supports only slow frame rates with two cameras.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. The more information on the actual situation you can
provide, the easier it is to track the problem.
 The serial number of the device. You will find it on the bottom side of the main unit.
 The software version you are currently using. Click on the "Help" button in the header of the
main window of MEA-Monitor software. The displayed "About" dialog box shows the software
version number.
 The operating system and service pack number on the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the
computer or installed new hard- or software recently.