Lanair MXD300 - Manual (Page 53)

Return Guidelines and Warranty
QUESTIONS?... Contact Customer Service at 1-888-370-6531 M-F 8:00 am- 4:15 pm CST
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Return Guidelines
Warranty Conditions
1. All returned merchandise must be unused and returned in the same new condition in
which it was originally received, with all accompanying original packaging. Any items
returned used, damaged in any way or with missing components will not be refunded.
Return merchandise must be shipped freight prepaid.
2. All returns must be authorized by the Lanair Customer Service Department.
Unauthorized returns will NOT be accepted or refunded, and may be refused when
received.
3. Authorized returns for merchandise in original boxes and in new condition are subject
to a 20% restocking charge. No returns are accepted on custom or special order items.
Electrical components maybe subject to inspection.
4. All returns must be made within fifteen (15) days after the date of the shipment for
orders within the United States. For foreign orders, the return must be made within
sixty (60) days of the initial shipment.
5. All authorized returns will be fully refunded less restocking fees, shipping and handling
charges.
6. To obtain an authorization number, please call our customer service department at
1-888-370-6531, or email us at [email protected]
7. All authorized returns must have the authorization number marked on the outside
of the package and returned to the following address:
Lanair Products LLC (Manufacturer) warrants to the original purchaser of this used oil
heater, that it will repair or replace at Lanair Products LLC’s option, any part which is in
normal use proves to be defective in material or workmanship within a period of one
year from the date of purchase, provided same is returned (transportation pre-paid)
F.O.B. Janesville Wisconsin, for Lanair Products LLC’s inspection and warranty
determination. Normal wear and tear items are not covered. Lanair Products does not
warrant paint finish. The warranty does not cover labor charges involved with part
replacement or service unless pre-authorized in writing. Lanair Products LLC may also
require photographs of the heater installation for warranty determination.
Lanair Products LLC
Returns Department
4109 Capital Circle Drive
Janesville, WI 53546