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EP-400-UPS-8PS-600 Manual & Instructions



8-Outlet Stand Alone UPS with RJ45/RJ11 (600VA - 340W -1030J)

This manual contains important safety instructions. Please read and follow all instructions carefully during installation and operation of the unit.

Read this manual thoroughly before attempting to unpack, install, or operate your UPS.


(1) UPS unit; (1) User’s manual; (1) PowerPanel® Personal Edition software CD; (1) USB device cable; (1) Telephone cable;

(1) Wall Mount Template


1. To prevent the risk of fire or electric shock, install in a temperature and humidity controlled indoor area free of conductive contaminants.

(Please see specifications for acceptable temperature and humidity range).
2. To reduce the risk of electric shock, do not remove the cover except to service the battery. There are no user serviceable parts inside except for battery.
3. Hazardous live parts inside can be energized by the battery even when the AC input power is disconnected.
4. The UPS must be connected to an AC power outlet with fuse or circuit breaker protection. Do not plug into an outlet that is not grounded.

If you need to de-energize this equipment, turn off and unplug the unit.
5. To avoid electric shock, turn off the unit and unplug it from the AC power source before servicing the battery or installing a computer component.
6. To reduce the risk of fire, connect only to a circuit provided with 20 amperes maximum branch circuit over current protection

in accordance with the National Electric Code, ANSI/NFPA 70.
DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! Episode does not sell products for life support or medical applications. DO NOT use in any circumstance that

would affect operation, safety of any life support equipment, any medical applications or patient care.
DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire or electric shock, do not use with or near an aquarium. Condensation from the aquarium can cause the

unit to short out.


1. Ensure that the equipment plugged into the outlet does not exceed the UPS unit’s rated capacity. If the rated capacities of the unit are exceeded, an overload condition may

occur and cause the UPS unit to shut down or the circuit breaker to trip. Note: There are many factors that can affect the amount of power that your computer system will

require. It is suggested that the load you will be placing on the outlet not exceed 80% of the unit’s capacity.
2. If the power requirements of your equipment are listed in units other than volts (VA), they can be converted using the calculations below:
_____ Watts(W) x 1.67 = ______ VA or ______Amps (A) x 120 = _______VA
Add the totals up for all pieces of equipment and multiply this total by .6 to calculate actual power requirements.
Note: These equations only calculate the maximum amount of Volts that the equipment can use, not what is typically used by the equipment at any one time. Users should

expect actual usage values to be approximately 60% of the calculated values.

SnapAV’s Surge Protector Equipment Warranty Policy
SnapAV Surge Protector Lifetime Product Warranty

SnapAV warrants to the purchaser of any standard SnapAV surge protector that the surge protector shall

be free of defects in design, material, or workmanship, and SnapAV will repair or replace any defective unit.

For product replacement, see “NOTIFICATION” below.

Lifetime Replacement Policy

Valid only in the United States and Canada. If your SnapAV surge protector becomes damaged while

protecting your connected equipment, you may request an equivalent replacement to the latest

technology of that product category. Keep a copy of the original invoice to verify the product belongs to

the original purchaser.

Warning Notice


internet website do not carry a valid Connected Equipment Protection Policy unless purchased from an

Authorized SnapAV Dealer.

CAUTION: Audio/Video, computer and/or telephone system installations can be very complex systems,

which consist of many interconnected components. Due to the nature of electricity and surges, a single

protector may not be able to completely protect complex installations. In those cases, a systemic approach

using multiple protectors must be employed. Systemic protection requires professional design. AC power,

satellite cables, CATV cables, or telephone/network lines entering the system that do not pass through

this surge protector will render the SnapAV connected equipment protection policy null and void. For

additional information on how to protect your system, please contact SnapAV before connecting your

equipment to the surge protector.

SnapAV Surge Protector Connected Equipment Protection Policy

Valid only in the United States and Canada. It is the policy of SnapAV that it will, in its sole discretion,

replace, pay to replace at fair market value, or pay to repair, up to the dollar amount specified below,

equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to a

properly installed SnapAV surge protector. SnapAV must determine that the surge protector shows signs

of surge damage or is operating outside of design specifications, relative to its surge protection capability,

and under all of the circumstances failed to protect your connected equipment.


1. PROOF OF PURCHASE REQUIRED: SnapAV’s connected equipment policy extends to the original

purchaser of the SnapAV product only and is non-transferable.

Original purchase receipts must accompany any product return or claim for connected equipment damage.

2. PROPER INSTALLATION: SnapAV AC protectors must be directly plugged into a properly grounded 3-wire

AC outlet. Extension cords, non-grounded two prong adapters, or other non-SnapAV surge products must

not be used. Building wiring and other connections to protected equipment must conform to applicable

codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (including, e.g.,

AC power lines, telephone lines, signal/data lines, coaxial cable,) leading into the protected equipment

must first pass through a single SnapAV protector designed for the particular application. The protector

and the equipment to be protected must be indoors in a dry location, and in the same building. SnapAV

installation instructions and diagrams must be followed.

3. NOTIFICATION: You must notify SnapAV within fourteen days of any event precipitating a request for

product replacement or payment for connected equipment damage. A return authorization (RA) number

must first be obtained from the SnapAV Customer Relations Department at

before returning the protector to SnapAV. At this time, you must notify SnapAV if you believe you have a

claim for damaged connected equipment.
Once you obtain a RA number, please mark the number on the bottom of the unit and pack it in a shipping

carton/box with enough packing material to protect it during transit. The RA number must also be clearly

marked on the outside of the carton. Ship the unit to SnapAV. Please note that you are responsible for any

and all charges related to shipping the unit to SnapAV.

If connected equipment damage was indicated on your RA request, SnapAV will request the make and

model of all connected equipment, a connection diagram of your system, as well as other requests based

on the extent of the request for product placement or payment for connected equipment damage. All

requests by SnapAV are to be completed and returned within 30 days. Be sure to note its configuration

before disconnecting your equipment.

4. DETERMINATION OF FAILURE: SnapAV will evaluate the protector for surge damage. The protector must

show signs of surge damage or must be performing outside of design specifications relative to its surge

protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be

grounds for an automatic denial of your request for payment. SnapAV, after evaluating all information

provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.

If the surge protector shows no signs of AC power or signal line surge damage and is working within

design specifications, SnapAV will return the unit to you explaining the test results and notifying you of the

rejection of your claim. SnapAV reserves the right to inspect the damaged connected equipment, parts,

or circuit boards. SnapAV also reserves the right to inspect the customer’s facility. Damaged equipment

deemed uneconomical to repair must remain available for inspection by SnapAV until the claim is finalized.

5. REQUEST PAYMENTS: Once SnapAV has determined that you are entitled to compensation, SnapAV will,

at its election, pay you the present fair market value of the damaged equipment, or pay for the cost of the

repair, or send you replacement equipment, or pay the equivalence of replacement equipment.

6. OTHER INSURANCE/WARRANTIES: This coverage is secondary to any existing manufacturer’s warranty,

implied or expressed, or any insurance and/or service contract that may cover the loss.


charges, installation costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine

maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss of

programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft,

flood, wind, accident, abuse or misuse, and products subject to manufacturer’s recall or similar event.

8. DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to SnapAV’ Surge Protector

Equipment Policy, or the alleged breach thereof, shall be settled by arbitration administered by the

American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitration at

any AAA location in the United States upon the payment of the applicable filing fee. The arbitration will be

conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you

and SnapAV. The arbitration shall be held in any mutually agreed upon location in person, by telephone,

or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the

parties, and judgment may be entered thereon in a court of competent jurisdiction. The arbitrator shall not

award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney’s

fees. The parties will share the costs of arbitration (including the arbitrator’s fees, if any) in the proportion

that the final award bears to the amount of the initial claim.

9. GENERAL: If you have any questions regarding the product warranty or the connected equipment

protection policy, please contact the SnapAV Customer Relations Department at

support. This warranty supersedes all previous warranties. This is the only warranty provided with the

protector and any other implied or expressed warranties are nonexistent. This warranty may not be

modified except in writing, signed by an officer of the SnapAV Corporation.

Product Warranty


Power Products have a Lifetime Limited Warranty. This warranty includes parts and labor repairs

on all components found to be defective in material or workmanship under normal conditions of use.

This warranty shall not apply to products which have been abused, modified or disassembled. Products

to be repaired under this warranty must be returned to SnapAV or a designated service center with prior

notification and an assigned return authorization number (RA).

Battery Warranty
2 years Limited- Batteries will be free of defects in design, material, or workmanship. SnapAV will replace

any defective battery



















Full-time surge protection outlets stop providing

power to equipment. Circuit breaker button is

projecting from the side of the unit.

Circuit breaker has tripped due to an


Turn the UPS off and unplug at least one piece of equipment.

Wait 10 seconds, reset the circuit breaker by depressing the

button, and then turn the UPS on.

The UPS does not perform expected runtime.

Battery not fully charged.

Recharge the battery by leaving the UPS plugged in.

Battery is worn out.

Contact SnapAV about replacement batteries at 866.838.5052

The UPS will not turn on.

The on/off switch is designed to prevent

damage by rapidly turning it off and on. Turn the UPS off. Wait 10 seconds and then turn the UPS on.
The unit is not connected to an AC outlet. The unit must be connected to a 110/120v 60Hz outlet.
The battery is worn out.

Contact SnapAV about replacement batteries at 866.838.5052

Mechanical problem.

Contact SnapAV at 866.838.5052

PowerPanel® Personal Edition is inactive

(all icons are gray).

The USB cable is not connected.

Connect the USB cable to the UPS unit and an open USB port

on the back of the computer. You must use the cable that came

with the unit.

The unit is not providing battery power. Shutdown your computer and turn the UPS off. Wait 10 sec-

onds and turn the UPS back on. This should reset the unit.


When replacing batteries, replace with the same battery type (12V/9AH), with a maximum of 9 Ampere-hour batteries. There is risk of explosion if the battery is replaced

by an incorrect type. Before replacing batteries, remove conductive jewelry such as chains, wrist watches, and rings. Do not dispose of batteries in a fire; the batteries may explode.

Do not open or mutilate batteries as released material is harmful to the skin and eyes and may be toxic.
REMINDER: Batteries are considered HAZARDOUS WASTE and must be disposed of properly. Most retailers of lead-acid batteries collect used batteries for recycling, as

required by local regulations.

1. Turn off and unplug all connected equipment and unplug it from the AC power source.
2. Turn the UPS upside down and remove the 1 retaining screw.
3. Slide the battery compartment cover completely off of the unit, remove the battery from the compartment, and disconnect the battery wires from the battery.
4. Install the replacement battery by connecting the red wire and black wire to the positive (+) and negative (-) terminal of the battery.
5. Put the battery back into the compartment and slide back the battery compartment cover and tighten the retaining screw. Charge the unit for 4 – 8 hours.