ZOLL E Series Monitor Defibrillator Rev G 12 Lead - Manual (Page 15)

Troubleshooting
9650-1213-01 Rev. G 13
Unsuccessful transmission to MUSE.
• Check modem connection to E Series.
• Check modem connection to the phone jack or cellular phone.
• Power cycle cellular phone.
• Verify with the hospital system administrator that the MUSE
system’s modem is operational.
• Check the phone number and attempt to send again.
If multiple MUSE phone numbers are configured, follow steps
to attempt to transmit to an alternate number.
• Check the telephone line (landline).
If you are using a cellular phone, be aware that cell signals
vary depending on the carrier and area. If you continue to
experience problems, switch to a land line.
• Check the E Series configuration for valid MUSE site and
location identifiers.
FAX BUSY or MUSE BUSY message is
displayed.
• Receiving phone line is being used. The E Series
automatically attempts to transmit until the transmission is
successful or the E Series operator presses the Abort
softkey.
• If transmitting to a MUSE system and multiple MUSE phone
numbers are configured, press the Abort softkey and follow
steps to attempt to transmit to another number.
FAX ERROR or MUSE ERROR message is
displayed.
• A dialing problem other than a busy line, no carrier, or no
connection occurred. If transmitting to a MUSE system, a
problem with the receiving system that is not explained by
another MUSE error message occurred.
• The E Series automatically re-transmits until the transmission
is successful or the E Series operator presses the Abort
softkey.
• If transmitting to a MUSE system and multiple MUSE phone
numbers are configured, press the Abort softkey and follow
steps to attempt to transmit to another number.
FAX HANGUP or MUSE HANGUP message is
displayed.
• Receiving phone is not receiving transmission. The E Series
automatically attempts to transmit until the transmission is
successful or the E Series operator presses the Abort
softkey.
• If transmitting to a MUSE system and multiple MUSE phone
numbers are configured, press the Abort softkey and follow
steps to attempt to transmit to another number.
FAX INTERRUPTED or MUSE
INTERRUPTED message is displayed.
• Power cycle E Series unit, and follow steps to attempt to
retransmit.
• Contact ZOLL Technical Service department if problem persists.
Symptom Recommended Action