Troubleshooting – Audio Authority 1156 User Manual

Page 13

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Audio Authority AVAtrix, 1156 and 1166 User Manual 1

b. Infrared commands returned from a Wallplate to Model 1176 can immediately select the source to be

played on that Wallplate.

c. 1176: IR commands returned from a Wallplate to Model 1176 containing code intended for source

units or other equipment are repeated through the IR Output jack on the Model 1166. If a compatible
infrared control system is in place, and remote sensing of IR inputs from Wallplate locations is de-
sired, patch the IR Output jack to an input of the IR control system. Do not use IR connecting blocks
other than Model 1108 (see “Using Compatible Infrared Products” in Appendix A of this manual).

d. 1170: All IR commands returned from a Wallplate to Model 1170 are repeated only through the IR

Output jack and perform no function within the switching system.

Troubleshooting

If he 1156 o 1166

em fail o e xond a e xec ed, e he o line belo o nd he ca e o na o

the possibilities. If your question is not answered in this guide, call Audio Authority Technical Support at
800-322-8346
. Visit www.audioauthority.com fo m a e xg ade and o he info ma ion.

Symptom

Possible Cause(s)

No DVI video on monitor

Non-HDCP monitor*;
Passively adapted HDMI source and monitor** (Use Model 1312 to convert source
signals)

DVI picture has artifacts

Cable(s) too long or poor quality (Use Model 1351 DVI Repeater for long cable runs)

DVI switching has delay

Normal result of HDCP handshaking

Switches to undesired input with Auto off

Wrong IR code stored

Switches to undesired input in Auto mode

Recording source giving false switch criteria (turn Auto OFF or connect recording source
directly to TV)

Does not autoselect a certain source

Digital or analog audio not available or connected;
A source is recording

Does not respond to a learned IR command Wrong IR code learned or IR remote cannot be learned
Does not respond to RS-232

1166 commands not stored in remote control system (see Appendix B)

Does not repeat a certain IR remote

Some IR remotes cannot be processed;
IR Output not connected to IR system

Expander is not recognized

Bus cable loose, 1170, 1172 and 1176 incorrectly addressed, or power supply not
connected (Use Diagnostics in 1166 setup menu)

* The 1166 will not correct source/display incompatible conditions that may occur when the sources or display are not HDCP compliant.

** The 1166 may not function properly with a system including both an HDMI soure and an HDMI display without active conversion using Model 1311 and

1312 (see page 5).

Performing an Operating System Upgrade from a Flash Card

1. Place flash card containing the latest operating system data into card slot at rear of 1156/66.
2. Press encoder knob and touch “menu” key. Setup screen appears. Scroll and choose “Save/Load File”.
3. Scroll and choose “Upgrade 1156/66 operating system.” Upgrade screen appears.
4. Touch in order 2, 3, 6 then (softkey) “Load”.
5. Scroll and select the latest operating system (e.g. “06 Feb 2007 1166 Sys 2.0”).

After you select the version you want the screen displays “Downloading...” This step takes up to a minute. After the
screen displays “Completed” the unit reboots several times.

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