Watlow DIN-A-MITE Style B - Manual (Page 13)

WATLOW DIN-A-MITE Style B User's Manual
13
The Watlow DIN-A-MITE is warranted to be
free of defects in material and workmanship for
36 months after delivery to the first purchaser
for use, providing that the units have not been
misapplied. Since Watlow has no control over
their use, and sometimes misuse, we cannot
guarantee against failure. Watlow's obligations
hereunder, at Watlow's option, are limited to
replacement, repair or refund of purchase price,
and parts which upon examination prove to be
defective within the warranty period specified.
This warranty does not apply to damage
resulting from transportation, alteration,
misuse, abuse or improper fusing.
Warranty Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-
5300, for a Return Material Authorization
(RMA) number before returning any item for
repair. We need this information:
• Ship to address
• Bill to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person
returning the product.
2. Prior approval and an RMA number from
the Customer Service Department is needed
when returning any product for credit, repair or
evaluation. Make sure the RMA number is on
the outside of the carton, and on all paperwork
returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine
it and try to verify the reason for returning it.
4. In cases of manufacturing defect, we will
enter a repair order, replacement order or issue
credit for material returned.
5. To return products that are not defective,
goods must be be in new condition, in the
original boxes and they must be returned within
120 days of receipt. A 20 percent restocking
charge is applied for all returned stock controls
and accessories.
6. If the unit is unrepairable, it will be
returned to you with a letter of explanation.
7. Watlow reserves the right to charge for no
trouble found (NTF) returns.
If you encounter a problem with your Watlow
power controller, review your configuration
information to verify that your selections are
consistent with your application: inputs,
outputs, alarms, limits, etc. If the problem
persists, you can get technical assistance from
your local Watlow representative, by e-mailing
your questions to [email protected] or
by dialing +1 (507) 494-5656 between 7 a.m. and
5 p.m., Central Standard Time (CST). Ask for an
Applications Engineer. Please have the
following information available when calling:
• Complete model number
• All configuration information
• User’s Manual
• Wiring diagram of your system
The DIN-A-MITE B User’s Manual is
copyrighted by Watlow, Inc., © June 2010, with
all rights reserved.
Technical Assistance