PreSonus TubePre V2 - Manual (Page 21)

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Owner’s Manual
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Resources 4
Troubleshooting and Repairs 4.3
4.3 Troubleshooting and Repairs
If you experience problems with your
TubePre V2, please try the following before
contacting PreSonus Customer Support:
1. Check our Web site at www.PreSonus.com
for answers to frequently asked questions
and for troubleshooting techniques
specific to the TubePre V2.
2. Make sure your TubePre V2 and all equipment
connected to it are powered on.
3. Disconnect/reconnect your
TubePre V2 power supply.
4. Check your connection cables and audio sources.
5. Check your microphone.
6. Isolate the problem by disconnecting any
extraneous equipment in your signal chain.
To submit a tech-support request, visit our Web site
at http://support.presonus.com/home or call us at
1-225-216-7887 between 9 a.m. and 5 p.m. Central
Time (GMT -06:00). Please note that you must register
your product at PreSonus.com before contacting
Customer Service. Customers outside of the United
States should check first with their regional PreSonus
distributor for technical support and repairs.
When contacting technical support, please
have the following information at hand:
• A brief description of the connections
to and from your TubePre V2.
• A description of the problem that
you are encountering.