PreSonus Eris - Manual (Page 14)

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4.3. PreSonus Limited Warranty
Hum. Usually, hum is caused by a ground loop. Verify that all
audio equipment is connected to the same power source.
Sound is thin. If the sound of the speakers seems thin and brittle,
check that your speaker wires are connected correctly (i.e., the positive/
red connection on the active Eris E4.5 is connected to the positive/red
connection on the passive Eris E4.5 and the negative/black connection
on each is connected to the negative/black connection on the other).
4.3. PreSonus Limited Warranty
PreSonus Audio Electronics, Inc., warrants this product to be free of defects in
material and workmanship for a period of one year from the date of original retail
purchase. This warranty is enforceable only by the original retail purchaser. To be
protected by this warranty, the purchaser must complete and return the enclosed
warranty card within 14 days of purchase. During the warranty period PreSonus
shall, at its sole and absolute option, repair or replace, free of charge, any product
that proves to be defective on inspection by PreSonus or its authorized service
representative. If you are located in the USA and need warranty repair, please
submit an online technical support request at http://support.presonus.com
to receive a return-authorization number and shipping information. If you are
located outside of the USA, please contact the PreSonus distributor for your
region for warranty repairs. All inquiries must be accompanied by a description
of the problem. All authorized returns must be sent to the PreSonus repair facility
postage prepaid, insured, and properly packaged. PreSonus reserves the right
to update any unit returned for repair. PreSonus reserves the right to change
or improve the design of the product at any time without prior notice. This
warranty does not cover claims for damage due to abuse, neglect, alteration,
or attempted repair by unauthorized personnel and is limited to failures arising
during normal use that are due to defects in material or workmanship in the
product. Any implied warranties, including implied warranties of merchantability
and fitness for a particular purpose, are limited in duration to the length of
this limited warranty. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no
event will PreSonus be liable for incidental, consequential, or other damages
resulting from the breach of any express or implied warranty, including,
among other things, damage to property, damage based on inconvenience
or on loss of use of the product, and, to the extent permitted by law, damages
for personal injury. Some states do not allow the exclusion of limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights, which vary from state to state. This warranty only
applies to products sold and used in the United States of America. For warranty
information in all other countries, please refer to your local distributor.
PreSonus Audio Electronics, Inc.
7257 Florida Blvd.
Baton Rouge, LA 70806 USA
1-225-216-7887
www.presonus.com