Source Green Heat SGH-1500 - Manual (Page 7)

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I want to make sure my warranty is registered. What do I send to make sure it is registered?
Where do I send it?
The heater comes with an automatic 1 year
limited manufacturer’s warranty at the time of
purchase. Your receipt is considered your proof of purchase and registration. Keep it in a safe
place. As long as it is legible, a copy may be used for any future warranty claims (if requested). If
you have access to e-mail, and would like peace of mind, e-mail us to:
[email protected]. In the body of the e-mail, include your full name, address, phone
number, model, serial number, and scanned copy of your legible receipt.
My heater does not perform as well as another brand heater that I purchased. Why Not?
There are many brands of heaters on the market. Each brand is designed with different heat
specifications, fan speeds, colors, material types, displays, and electrical components. They are
manufactured this way for you, as the consumer to have choices, selection, and preferences. As
long as the unit functions as specifications indicate, comparison to other brands will ultimately
depend on individual consumer perception.
I purchased my heater so that it could cut my heating costs, but my electric bill has gone up. Why?
The compact Discovery heater can definitely save you on heating costs, when compared to the
existing central heating system in place in your home, and when used as directed. Your heater is
designed to give your main heat source a supplement “boost,” or allow for you to have extra heat
(in the form of soft infrared waves) in locations where you would otherwise be short. It is meant to
cycle on and off, and not specifically designed to be used as a single heat source, especially in
larger homes. If you intend on using it as a single heat source (which you may), expect the heater
to 1) take as much as 24 hours to heat the area, 2) stay on for longer periods of time (without
cycling off) due to heat loss, and 3) increased use time, and electric costs.
My heater’s display shows my ambient temperature to be in the 20’s, when I know it is warmer than that.
Why?
The he
ater’s display is defaulted to read the temperature as Fahrenheit. If your heater is definitely
heating, but shows it is in the 20’s, you probably have the setting to read your temperature in
Celsius, rather than Fahrenheit. See Users Guide to change.
My heater has a temperature setting indicating ECO. It is supposed to be efficient, but it seems to not heat
as much. Why?
The ECO mode on your heater is a program that attempts to keep the temperature strictly at a
“warm” 68° F. This also helps with efficiency, as it is programmed to 1) Increase the wattage used
to 1500W if the temperature drops below 64.4°F 2) Gradually reduce the wattage used as it
approaches 66.2° F and 3) Stop heating when 68° F is achieved. This is considered an Economical
function, since in the ECO setting, the heater is almost never running on the full 1500 Watts. If this
“warm” heat is not plentiful or is on constantly, and you fear it will increase your electric bills, we
recommend you set it to the high or low setting and have it cycle off when your set temperature is
achieved. You may also set the timer to allow your heater to shut off at the given hour increments
you desire.