Triton 9610 Series Quick Reference Guide - Manual

RESETTING ERRORS
RESET ATM RESET ERROR
RESET ATM: DO THIS AS A FIRST STEP WHEN AN OUT OF
SERVICE CONDITION EXISTS. TO RESET THE ATM, OPEN
THE ATM CONTROL PANEL AND PRESS THE
RESET RESET RESET RESET RESET
SWITCH ON THE SECOND CARD FROM THE TOP IN THE
CARD CAGE.
RESET ERROR: AFTER AN ATM RESET THE RESET RESET RESET RESET RESET
ERR ERR ERR ERR ERROR OR OR OR OR AND MAN MAN MAN MAN MANA A A A AGEMENT GEMENT GEMENT GEMENT GEMENT OPTIONS APPEAR. SELECT
THE RESET ERR RESET ERR RESET ERR RESET ERR RESET ERROR OR OR OR OR OPTION. IF THE PROBLEM HAS BEEN
CORRECTED, THE ATM SHOULD RETURN TO NORMAL
OPERATION.
A
1.) OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH
FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
2.) REMOVE JAM, IF PRESENT.
3.) CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY.
4.) CLOSE THE ATM CONTROL PANEL.
5.) RESET ERROR. IF ERROR CLEARS, GOTO STEP 6. IF ERROR DOES
NOT CLEAR, CONTACT SERVICE PROVIDER.
6.) PERFORM RECEIPT PRINTER TEST.
7.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
COMMON ERROR CODES
1.) REMOVE AND OPEN CASSETTE.
2.) IF THERE IS CURRENCY IN THE CASSETTE, GOTO STEP 3. If NOT,
LOAD CURRENCY. GOTO STEP 4.
3.) IS CURRENCY OF GOOD QUALITY? IF YES, GOTO STEP 4. IF NO,
OBTAIN CURRENCY OF GOOD QUALITY AND CONTINUE WITH STEP 4.
4.) SHUFFLE CURRENCY.
5.) REPACK CASSETTE.
6.) REPLACE CASSETTE USING PROCEDURE H H H H H .
7.) RESET ERROR. IF ERROR CLEARS GOTO STEP 8. IF ERROR DOES
NOT CLEAR CONTACT SERVICE PROVIDER.
8.) DO A TEST DISPENSE.
9.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
E
ERROR
CODE
MEANING
1.) PRINT OR CLEAR THE JOURNAL USING PROCEDURE G G G G G .
2.) RESET THE ERROR USING PROCEDURE A A A A A . IF ERROR CLEARS, PLACE
THE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT
SERVICE PROVIDER.
1.) REMOVE THE CURRENCY CASSETTE.
2.) RESET THE ERROR USING PROCEDURE A A A A A . IF ERROR CLEARS, GOTO
NEXT STEP. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
3.) ADD CURRENCY TO CASSETTE AND REPLACE USING PROCEDURE H H H H H .
4.) DO A TEST DISPENSE.
5.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1.) OPEN THE ATM CONTROL PANEL.
2.) CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3.) CLOSE CONTROL PANEL.
4.) RESET ERROR USING PROCEDURE A A A A A . IF ERROR CLEARS, GOTO
STEP 5. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
5.) PERFORM RECEIPT PRINTER TEST.
6.) IF ERROR DOES NOT RE-OCCUR, PLACE ATM BACK IN SERVICE. IF
ERROR OCCURS AGAIN, CONTACT SERVICE PROVIDER.
33
139
140
141
148
151
182
183
FEED FAILURE
PRINTER NOT
RESPONDING
PRINTER
TIMEOUT
PAPER JAM
ELECTRONIC
JOURNAL
WRITE FAILURE
ELECTRONIC
JOURNAL FULL
CURRENCY
CASSETTE
LOW
RECEIPT
PRINTER
PAPER LOW
RECOMMENDED ACTIONS
COMMUNICATION PROBLEMS
COMMUNICATION ERROR SYSTEM UNAVAILABLE
1.) RESET THE ATM USING THE INSTRUCTIONS IN A A A A A ABOVE. IF THE PROBLEM STILL EXISTS,
CONTINUE WITH STEP 2 BELOW.
2.) OPEN THE ATM CONTROL PANEL. PLUG THE BASE UNIT OF A TELEPHONE (NOT THE HANDSET)
INTO THE PHONE JACK ON THE THIRD CARD FROM THE TOP IN THE CARD CAGE.
3.) LISTEN FOR A DIAL TONE. IF THERE IS A DIAL TONE, UNPLUG THE TELEPHONE. CLOSE THE ATM
CONTROL PANEL. CONTACT YOUR ATM SERVICE PROVIDER.
4.) IF THERE IS NO DIAL TONE, PLUG THE TELEPHONE INTO THE WALL JACK FOR THE ATM PHONE
LINE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR TELEPHONE
SERVICE PROVIDER FOR ASSISTANCE.
D
CARD READER PROBLEMS
1.) RESET THE ATM USING THE INSTRUCTIONS IN A A A A A ABOVE. TRY TO READ A CARD. IF THE PROBLEM
STILL EXISTS, CONTINUE WITH STEP 2 BELOW.
2.) ACCESS THE MANAGEMENT FUNCTIONS MAIN MENU USING THE INSTRUCTIONS IN B B B B B ABOVE.
3.) SELECT THE DIA DIA DIA DIA DIAGNOSTICS GNOSTICS GNOSTICS GNOSTICS GNOSTICS OPTION. SELECT THE MORE DIA MORE DIA MORE DIA MORE DIA MORE DIAGNOSTICS GNOSTICS GNOSTICS GNOSTICS GNOSTICS OPTION.
4.) SELECT THE SCAN CARD SCAN CARD SCAN CARD SCAN CARD SCAN CARD OPTION.
5.) INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7 BELOW.
6.) OPEN THE ATM CONTROL PANEL. REMOVE AND THEN RECONNECT THE DATA CABLE (RIBBON
CABLE) ON THE CARD READER. CLOSE THE ATM CONTROL PANEL.
7.) RESET THE ATM. TRY TO READ A CARD. IF THE PROBLEM STILL EXISTS, CONTACT YOUR SERVICE
PROVIDER.
C
1.) OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT.
EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2.) IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF CARD-
BOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
3.) CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
CAN’T READ CUSTOMER CARD
CAN’T INSERT CARD FULLY
MANAGEMENT FUNCTIONS
1.) IF ATM IS SHOWING WELCOME SCREEN, PRESS AND
HOLD DOWN THE <BL <BL <BL <BL <BLUE> UE> UE> UE> UE> KEY, PRESS THE <1> <1> <1> <1> <1> KEY
AND THEN RELEASE BOTH KEYS. IF WELCOME
SCREEN IS NOT DISPLAYED, OPEN ATM CONTROL
PANEL. ENSURE POWER SWITCH ON SIDE OF CARD
CAGE IS ON (I) AND PRESS THE
RESET RESET RESET RESET RESET SWITCH ON
SECOND CARD FROM TOP IN CARD CAGE. AFTER A
FEW MOMENTS THE
RESET RESET RESET RESET RESET ERR ERR ERR ERR ERROR/MAN OR/MAN OR/MAN OR/MAN OR/MANA A A A AGEMENT GEMENT GEMENT GEMENT GEMENT
MENU SCREEN SHOULD APPEAR.
2.) SELECT MAN MAN MAN MAN MANA A A A AGEMENT GEMENT GEMENT GEMENT GEMENT OPTION. ENTER PASSWORD
TO ACCESS THE MANAGEMENT FUNCTIONS MENU.
B
ACCESS INSTRUCTIONS
TEMPORARILY
OUT OF SERVICE
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
NOTIFY
ATTENDANT
CLOSE
DIAGNOSTICS
LANGUAGE
IDIOMA
JOURNAL
PASSWORD
MAINTENANCE
TERMINAL
CONFIGURATION
MANAGEMENT FUNCTIONS
EXIT