Triton 9700 Series Quick Reference Guide - Manual

COMMON ERROR CODES E
ERROR
CODE
MEANING
33
139
140
141
148
151
182
183
FEED FAILURE
PRINTER NOT
RESPONDING
PRINTER
TIMEOUT
PAPER JAM
ELECTRONIC
JOURNAL
WRITE FAILURE
ELECTRONIC
JOURNAL FULL
CURRENCY
CASSETTE
LOW
RECEIPT
PRINTER
PAPER LOW
RECOMMENDED ACTIONS
RESETTING ERRORS
RESET ATM RESET ERROR
A
COMMUNICATION PROBLEMS
COMMUNICATION ERROR SYSTEM UNAVAILABLE
D
CARD READER PROBLEMS C
CAN’T READ CUSTOMER CARD
CAN’T INSERT CARD FULLY
MANAGEMENT FUNCTIONS B
ACCESS INSTRUCTIONS
TEMPORARILY OUT
OF SERVICE
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
NOTIFY
ATTENDANT
RESET ATM: OPEN THE ATM CONTROL PANEL AND LO-
CATE THE POWER SWITCH ON THE LEFT SIDE OF THE
POWER MODULE AT THE REAR OF THE ENCLOSURE.
PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
RESET ERROR: AFTER AN ATM RESET, THE RESET ER-
ROR AND MANAGEMENT OPTIONS APPEAR. SELECT
THE RESET ERROR OPTION. IF THE PROBLEM HAS
BEEN CORRECTED, THE ATM SHOULD RETURN TO NOR-
MAL OPERATION.
1. AT ATM WELCOME SCREEN, PRESS AND HOLD
DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF
KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH
KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING PROCEDURE . TOP
MENU, OR RESET ERROR/MANAGEMENT MENU
SHOULD APPEAR.
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD
TO ACCESS MANAGEMENT FUNCTIONS MENU.
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF
PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN . TRY TO READ THE CARD.
IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE .
3. SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD
OPTION.
5. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.
6. OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON
CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.
7. RESET ATM USING PROCEDURE . TRY TO READ A CARD. IF PROBLEM STILL EXISTS,
CONTACT YOUR SERVICE PROVIDER.
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER
SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF
CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
1. RESET ATM USING PROCEDURE . IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE
OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET)
OF A TELEPHONE. LISTEN FOR DIAL TONE.
3. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR
ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.
4. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A
TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROB-
LEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
1. REMOVE AND OPEN CASSETTE.
2. IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD
CURRENCY. GOTO STEP 4.
3. IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO,
OBTAIN GOOD QUALITY CURRENCY. CONTINUE WITH STEP 4.
4. SHUFFLE CURRENCY. REPACK CASSETTE.
5. REPLACE CASSETTE USING PROCEDURE .
6. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,
GO TO STEP 8. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
7. DO A TEST DISPENSE. IF ERROR DOES NOT RETURN, PLACE ATM
BACK IN SERVICE.
8. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER
PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
2. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. RE-
MOVE JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.
3. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,
GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4. PERFORM RECEIPT PRINTER TEST.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. PRINT OR CLEAR THE JOURNAL USING PROCEDURE .
2. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,
PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CON-
TACT SERVICE PROVIDER.
1. UNLOCK SECURITY CABINET. REMOVE CURRENCY CASSETTE.
2. ADD CURRENCY TO CASSETTE. REPLACE CASSETTE USING PRO-
CEDURE . CLOSE AND LOCK SECURITY CABINET.
3. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,
GO TO STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4. DO A TEST DISPENSE.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. OPEN ATM CONTROL PANEL.
2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3. CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE .
IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4. PERFORM RECEIPT PRINTER TEST.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.