Triton RL5000 SDD Quick Reference Guide - Manual

RESETTING ERRORS
ACCESS INSTRUCTIONS
MANAGEMENT FUNCTIONS
CARD READER PROBLEMS
RESET ATM RESET ERROR
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT. EX-
AMINE THE SLOT FROM THE REAR OF THE CARD READER.
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. TURN POWER OFF ON THE ATM. USE A
THIN, SMOOTH STRIP OF CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE
OBSTRUCTION. TURN POWER ON.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
COMMON ERROR CODES
33 FEED FAILURE
1. REMOVE AND OPEN CASSETTE.
2. IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD CURRENCY.
GOTO STEP 4.
3. IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO, OBTAIN GOOD
QUALITY CURRENCY. CONTINUE WITH STEP 4.
4. SHUFFLE CURRENCY. REPACK CASSETTE.
5. REPLACE CASSETTE USING REPLENISHING CASSETTE PROCEDURE.
6. RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, GO
TO STEP 8. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
7. DO A TEST DISPENSE. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SER-
VICE.
8. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
139
140
141
148
151
182
183
1. RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, GOTO
STEP 5. IF NOT, GO TO STEP 2.
2. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH FOR BLOCK-
AGE THAT COULD CAUSE A PAPER JAM.
3. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE JAM, IF
PRESENT. CLOSE ATM CONTROL PANEL.
4. PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT RETURN, PLACE
ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. PRINT OR CLEAR THE ELECTRONIC JOURNAL (EJ) USING JOURNAL PROCEDURE.
2. RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, PLACE
ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
1. UNLOCK SECURITY CABINET. REMOVE CURRENCY CASSETTE.
2. ADD CURRENCY TO CASSETTE. REPLACE CASSETTE USING REPLENISHING CAS-
SETTE PROCEDURE. CLOSE AND LOCK SECURITY CABINET.
3. RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, GO TO
STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
4. DO A TEST DISPENSE.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS,
CONTACT SERVICE PROVIDER.
1. OPEN ATM CONTROL PANEL.
2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3. CLOSE CONTROL PANEL. RESET ERROR USING RESETTING ERRORS PROCEDURE .
IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4. PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT RETURN, PLACE
ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
CAN’T READ CUSTOMER CARDS
ERROR
CODE
MEANING RECOMMENDED ACTIONS
COMMUNICATION PROBLEMS
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
COMMUNICATION PROBLEMS
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
1. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM MODEM CARD. PLUG IN THE BASE
UNIT (NOT THE HANDSET) OF A TELEPHONE. LISTEN FOR DIAL TONE.
2. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR ATM
SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 3.
3. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A TELEPHONE.
LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR
TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
PRINTER NOT
RESPONDING
PRINTER
TIMEOUT
PAPER JAM
CURRENCY
CASSETTE LOW
RECEIPT
PRINTER PAPER
LOW
EJ WRITE FAILURE
EJ FULL
RESET ATM: OPEN THE ATM CONTROL PANEL AND LOCATE THE POWER
SWITCH ON THE LEFT SIDE OF THE POWER MODULE AT THE REAR OF
THE ENCLOSURE. PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
RESET ERROR: FOLLOW ACCESS INSTRUCTIONS TO ENTER MANAGE-
MENT FUNCTIONS. SELECT DIAGNOSTICS, THEN TERMINAL STATUS.
SELECT RESET TERMINAL ERROR OPTION. IF THE PROBLEM HAS BEEN
CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.
1. AT ATM WELCOME SCREEN, PRESS AND HOLD DOWN <CTRL>
KEY (LOWER-RIGHT CORNER OF KEYPAD), PRESS <1> KEY, THEN
RELEASE BOTH KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING ABOVE PROCEDURE.
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD TO ACCESS
MANAGEMENT FUNCTIONS MENU.
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. IF PROBLEM STILL EXISTS, ACCESS
MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE .
2. SELECT DIAGNOSTICS OPTION. SELECT CARD READER OPTION. SELECT SCAN CARD OPTION.
3. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS REPORTED, CONTACT YOUR SERVICE
PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 4.
4. OPEN ATM CONTROL PANEL. TURN POWER OFF ON THE ATM. REMOVE AND THEN RECONNECT DATA
CABLE ON CARD READER AND DOCKING BOARD. TURN POWER ON. CLOSE ATM CONTROL PANEL.
5. SELECT SCAN CARD AGAIN. TRY TO READ A CARD. IF PROBLEM STILL EXISTS, CONTACT YOUR SERVICE
PROVIDER.
CAN’T INSERT CARD FULLY