Troubleshooting, Avigilon lenel integration fails – Avigilon Lenel On Guard Integration User Manual
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Avigilon Control Center System Integration Guide with Lenel OnGuard
12
Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical
Support –
Avigilon Lenel Integration Fails
When you run the Avigilon
Lenel Accessory Add-on.msi executable file the first time, the
installation fails.
•
Run the Avigilon
Lenel Accessory Add-on.msi executable file again.
Installation succeeds the second time.
Video Display in the System Administration Software
When you test the Avigilon Lenel connection in the OnGuard System Administration software, no
video appears. The video display box remains blank.
The issue could be a connection problem between the camera and the Avigilon server, or it could
be a connection problem between the Avigilon server and the OnGuard software.
To resolve a connection issue between the camera and the Avigilon server, perform the following:
•
Check if the camera is turned on.
•
Check that the camera is connected to the same network as the server.
•
See the sections about connecting and disconnecting cameras in the Avigilon Control
Center Client User Guide for other possible solutions.
To resolve a connection issue between the Avigilon server and the OnGuard software, check the
following:
•
Ensure the client computer installation is complete. See Client on page 2 for more
information.
•
Check that the Avigilon server is turned on.
•
Check that the Avigilon server is on the same network as the Lenel server.
•
Check that the Avigilon server’s IP address, username and password are entered
correctly in the System Administration software.