Airedale Air Cooled Condensers R407C - Manual (Page 3)

CONDENSERS C11 - 45 / CS50 - 105
Condensers
3
Technical Manual: 6469597 V1.3.0 02_2013
Warranty All AIAC products or parts (non consumable) supplied for installation within the UK mainland
and commissioned by an AIAC engineer, carry a full Parts & Labour warranty for a period of 12
months from the date of commissioning or 18 months from the date of despatch, whichever is
the sooner.
Parts or Equipment supplied by AIAC for installation within the UK or for Export that are
properly commissioned in accordance with AIAC standards and specification, not
commissioned by an AIAC engineer; carry a 12 month warranty on non consumable Parts only
from the date of commissioning or 18 months from the date of despatch, whichever is the
sooner.
Parts or equipment installed or commissioned not to acceptable AIAC standards or
specification invalidate all warranty.
Warranty is only valid in
the event that In the period between delivery and commissioning the equipment: is properly protected &
serviced as per the AIAC installation & maintenance manual provided where applicable the
glycol content is maintained to the correct level.
In the event of a problem being reported and once warranty is confirmed as valid under the
given installation and operating conditions, the Company will provide the appropriate warranty
coverage (as detailed above) attributable to the rectification of any affected Airedale equipment
supplied (excluding costs for any specialist access or lifting equipment that must be ordered by
the customer).
Any spare part supplied by Airedale under warranty shall be warranted for the unexpired period
of the warranty or 3 months from delivery, whichever period is the longer.
To be read in conjunction with the Airedale Conditions of Sale - Warranty and Warranty
Procedure, available upon request.
Procedure When a component part fails, a replacement part should be obtained through our Spares
department. If the part is considered to be under warranty, the following details are required to
process this requirement.
Full description of part required, including Airedale's part number, if known
The original equipment serial number
An appropriate purchase order number
A spares order will be raised under our warranty system and the replacement part will be
despatched, usually within 24 hours should they be in stock.
When replaced, the faulty part must be returned to Airedale with a suitably completed and
securely attached "Faulty Component Return" (FCR) tag. FCR tags are available from Airedale
and supplied with each Warranty order.
On receipt of the faulty part, suitably tagged, Airedale will pass to its Warranty department,
where it will be fully inspected and tested in order to identify the reason for failure, identifying at
the same time whether warranty is justified or not.
On completion of the investigation of the returned part, a full "Report on Goods Returned" will
be issued. On occasion the release of this complete report may be delayed as component
manufacturers become involved in the investigation.
When warranty is allowed, a credit against the Warranty invoice will be raised. Should warranty
be refused the Warranty invoice becomes payable on normal terms.
Exclusions Warranty may be refused for the following reasons:

Misapplication of product or component

Incorrect site installation

Incomplete commissioning documentation

Inadequate site installation

Inadequate site maintenance

Damage caused by mishandling

Replaced part being returned damaged without explanation

Unnecessary delays incurred in return of defective component
Returns analysis All faulty components returned under warranty are analysed on a monthly basis as a means of
verifying component and product reliability as well as supplier performance. It is important that
all component failures are reported correctly.