Scanning difficulties, Software difficulties, Copying difficulties (continued) – Brother MFC-9330CDW User Manual
Page 143
Troubleshooting
129
B
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass
and the white bar and white plastic above them (see Cleaning the corona wires
on page 82 and see Advanced User's Guide: Cleaning the scanner).
Copies are blank.
Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 33 or Using the scanner glass on page 34).
Scanning difficulties
Difficulties
Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh users can also scan documents using the ICA Scanner Driver
(see Software User's Guide).
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Make sure you downloaded and installed Presto! PageManager from
Network scanning does not work.
See Network difficulties on page 130.
Cannot scan.
Call your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Copying difficulties (continued)
Difficulties
Suggestions