Brother DCP-J152W - Manual (Page 69)

Troubleshooting
57
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 10.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 45.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 45. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 48.)
The paper jams when you use
2-sided print. Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For printing
For more information, see Software and Network User’s Guide: Prevent Smudged
Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
® )
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).
If paper jams occur often during 2-sided printing, the paper feed rollers may be
stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Copying Difficulties
Difficulty Suggestions
Black marks or spots appear in
copies. Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner on page 35.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 20.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
® )
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
TWAIN or ICA errors appear when
starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User’s Guide: Scan Using Apple
Image Capture (ICA Driver).
Paper Handling Difficulties (continued)
Difficulties Suggestions