LG LFX28978ST - Manual (Page 41)

41
SMART DIAGNOSIS
ENGLISH
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the LG service center. This
gives you the capability of speaking directly to our
trained specialists. The specialist records the data
transmitted from your machine and uses it to analyze
the issue, providing a fast and effective diagnosis.
If you experience problems with your refrigerator, call
1-800-243-0000. Only use the Smart Diagnosis
feature when instructed to do so by the LG call center
agent. The transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be
done without using Smart Diagnosis.
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by the LG
call center agent.
1. Lock the display. To lock the display, press and
hold the Lock button for three seconds. (If the
display has been locked for over five minutes, you
must deactivate the lock and then reactivate it.)
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
4. Press and hold the Freezer Temperature button for
three seconds while continuing to hold your phone
to the speaker.
5. After you hear three beeps, release the Freezer
Temperature button.
6. Keep the phone in place until the tone transmission
has finished. This takes about 15 seconds, and the
display will count down the time. Once the
countdown is over and the tones have stopped,
resume your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
NOTE
• Call quality differences by region may affect the
function.
• Use the home telephone for better communication
performance, resulting in better service.
• Bad call quality may result in poor data transmission
from your phone to the machine, which could cause
Smart Diagnosis to not work properly.