LG NC1000 - Manual (Page 51)

48
Q & A
* Transmission stopped during ‘Send to Player’.
- Cancel and retransmit after verifying that it is a proper media file.
* Player cannot be found when scanned.
- Verify power on/ off of the Player.
- Verify the operation of SuperSign Player.
- Verify the connection status of network cable which plugged in SuperSign Player.
- Verify the IP address settings of SuperSign Player.
- Try to connect with ‘Manual Discovery’ from the Player Menu during operation of SuperSign Player.
* Template is not shown on the Manager.
- Template is not shown if the resolution of selected Player is a non-supported resolution.
- Resolutions supporting template are 1360*768, 1920*1080, 768*1360, 1080*1920.
* Data stored on C drive of the Player disappeared.
- SuperSign Player uses EWF(Enhanced Write Filter) function for protection of the product. If EWF is set to
enable, data is temporarily written on overlay of C drive and data written in such a way disappears during
booting process. Please set EWF to ‘disable’ from the Player menu if you do not want the EWF function.
* Office file cannot be opened from the Player.
- Please verify whether Office program is installed properly. When installing Office program on the Player, if
installation of the program is carried out with EWF set to ‘enable’, installation process is not carried out
properly. Remove installed program, and reinstall the program after changing the EWF to ‘disable’. Please set
EWF to ‘enable’ after installation if possible.
* When editing and sending a file after registering on media library, it is not played back by being updated on the
Player.
- Stop play using ‘Stop Player’ and retransmit using ‘Send To Player’.
* I cannot read the letters of RSS, Text and Message.
- Change the Windows Language setting by referring to the Regional and Language Options setting.
* I cannot view the Photo and PDF file.
- Refer to the Regional and Language Options setting to change the set language and then register the file again
to the library.
* I have set up the time from Windows and it has changed automatically.
- First check whether EWF was disabled when the Windows time was set.
- If it was enabled, reset the time by disabling the EWF.
Also right click on the Windows Taskbar to open Date/Time dialog menu to check the Time Synchronization
Option.
If this option is checked, the time will periodically be reset based on the timezone selected by the user. If you
do not want to use this function, select the Internet Time tab from the menu screen and uncheck the
“Automatically synchronize with an Internet time server”.
* Video does not play back smoothly while contents is being sent to a player.
- Contents playback can be slower upon network environment. We recommend you to send contents when a
player stands by.
* I have forgotten password of my administrator account of SuperSign Manager Software.
- Password cannot be recovered if forgotten. Manager account has to be initialized.
Please input "1234567890init" on password input field for initialize the manager account.
* How can I get SuperSign Player program or driver files?
- Those are provided "SuperSign\SuperSign Software\Application\SuperSign Player" or "SuperSign\SuperSign
Software\System\SuperSign Driver" in bundle CD of NC1000.