AEG COMPETENCE E4100-1 - Manual (Page 67)

Service
67
Service
The Chapter “What to do if ...” lists a number of faults that you can cor-
rect by yourself. If a fault occurs, please refer to that chapter first.
Is it a technical fault?
Contact Customer Service. (You will find the addresses and telephone
numbers under “Customer Service addresses”.)
Have the necessary information ready before you call. This will make it
easier to make a fault diagnosis and decide whether repairs are neces-
sary.
If possible, record the following de-
tails:
• Type of fault.
• In what circumstances did it oc-
cur?
Before calling, always note down
the the following numbers, which
you will find on the Rating Plate:
• PNC Number (9 digits),
• S-No Number (8 digits).
We recommend writing these num-
bers here, so that they will be
quickly available in the event of a fault:
During the Warranty Period, in what circumstances do you have to
pay repair costs?
• If you could have could have corrected the fault by yourself using the
Fault Table (see Section “What to do if ...”);
• if several journeys are required by Customer Service technicians, for
example, if they are not given all necessary information prior to their
initial visit, and have to return to find the correct replacement parts.
You can avoid unnecessary journeys by repair technicians, by having
the correct information ready before calling Customer Service.
PNC . . . . . . . . .
S-No . . . . . . . .